InvGate Insight was added to the latest version of Gartner’s Voice of the Customer for Software Asset Management Tools Report. The inclusion is a recognition of the tool’s usefulness for this particular practice. The Voice of the Customer is based on peer reviews and currently features eight vendors. Keep reading to learn more about this report.

Welcome to the next chapter of Grafana Loki! After five years of dedicated development, countless hours of refining, and the support of an incredible community, we are thrilled to announce that Grafana Loki 3.0 is now generally available. The journey from 2.0 to 3.0 saw a lot of impressive changes to Loki. Loki is now more performant, and it’s capable of handling larger scales — all while remaining true to its roots of efficiency and simplicity.

Azure provides a wide array of services, each with its own pricing model. Conducting detailed cost analysis helps organizations understand where their money is being spent within Azure. It allows them to identify areas of overspending or underutilization and optimize their resources accordingly. By analysing costs, organizations can identify unused or underutilized resources and either scale them down or decommission them altogether.

Research firm, IDC, published a study in early February 2024 predicting that Google Cloud Platform (GCP) customers break even after just 10 months. Moreover, the study, The Business Value of Google Cloud IaaS, reported that after migrating to GCP, the participants were on track to achieve a 318% ROI in five years. Here’s the thing. Achieving these milestones requires a robust GCP cost monitoring and optimization plan.

Your business could be spending tens of thousands on SaaS applications—but are you really using them to your full advantage? Research says probably not. Today, the average business uses 130 SaaS apps for day-to-day operations, a number that has steadily climbed over the past decade. Of those, 65% fall under the veil of shadow IT, meaning the IT team is unaware they were ever adopted.

Are you juggling too many different types of network monitoring dashboards at once? If you're using software-defined networks (SDNs) and also managing traditional networks, it can be quite challenging to monitor them both at the same time since you need to remember which tool is responsible for monitoring which network and keep switching between them. Doing this can be a real hassle, but worry not!

Numerous companies keep launching AI/ML features, specifically “ChatGPT for XYZ” type productization. Given the buzz around Large Language Models (LLMs), consumers and executives alike are growing to assume that building AI/ML-based products and features is easy. LLMs can appear to be magical as users experiment with them.

Organizations face a constant fight against cyber threats. One such solution that is gaining prominence in this battle is Managed Detection and Response (MDR). In this article, we’ll take a look at what MDR is and how it helps organizations protect themselves, explore the different types of MDR solutions available, and outline some of the key considerations you should keep in mind when selecting an MDR provider.

Progress Flowmon is a core network monitoring and security tool. Confirming if it is up and running can mean the difference between responding to a data breach or overlooking such a critical event. Like any other critical system, it is a good practice to include the monitoring of Flowmon uptime, resource consumption and health in an IT infrastructure monitoring (ITIM) dashboard, such as Progress WhatsUp Gold.

In the world of IT support, artificial intelligence (AI) has become a game-changer, revolutionizing how organizations handle tech issues. From streamlining ticketing systems to providing instant chatbot solutions, AI for IT support has proven its worth. We’ve already explored the various applications of ChatGPT for IT support, such as writing SOPs or quick email responses. Since then, AI has evolved non-stop, widely expanding its offering and capabilities for IT Service Management (ITSM).