Operations | Monitoring | ITSM | DevOps | Cloud

Managed service providers (MSPs) are feeling the impact of AI use, mostly when it comes to the power of chatbots. Chatbots are an incredible way for MSPs to save time and money when it comes to the lower levels of their customer support. Well-programmed bots can take the burden off techs and your support staff when it comes to answering simple questions and troubleshooting common issues.

We’ve all been there — you’re on-call, fast asleep at 3 AM when suddenly, in comes the alerts–in overdrive. Your system is notifying you of some sort of abnormal behavior, but with all the alerts and data coming through, its difficult to figure out what your system is trying to tell you. Is there potential malicious behavior? Did someone write faulty code? Is it an important issue or can it wait? Is it nothing at all?

Netflix recommends Stranger Things to you because it knows you like watching sci-fi thrillers. Tinder lets you swipe right into your next date because it’s learned your interests and partner preferences. Amazon keeps showing you Fitbit because you’ve spent a considerable amount of time browsing through the fitness and wellness category.