Operations | Monitoring | ITSM | DevOps | Cloud

“Well, that’s the job.” Have you ever heard that from your colleagues or bosses when it came to being on-call? Imagine you started a new job 3 months ago and were looking forward to it from the start. You are on-call one weekend a month and thought there wouldn’t be many incidents from Friday evening to Monday morning. But by now you’ve noticed how much being on-call duty actually stresses you out. You get restless as soon as your shift starts.

This post highlights some of the features and improvements that we have released in the last 3 months. If you want to submit your own ideas or vote on existing feature requests, you can now use our new public roadmap at roadmap.ilert.com. ‍

Alerting infrastructure is often complex, with many pieces of the pipeline that often live in different places. Scaling this across many teams and organizations is an especially challenging task. As organizations grow in size, the observability component tends to grow along with it. For example, you may have many components, each of which needs a different set of alerts. You may have several teams, each with a different channel where notifications should be delivered.

Just about every organization today relies on key applications running on complex multi-cloud environments to transact business and enable users to work. It is critical to ensure that those applications are running optimally. A solid monitoring and alerting system is required to know when an issue needs attention. But having a robust monitoring system is not enough.