Our Customer Success AI bill tripled. Here's why we're spending more.
Pop quiz: If you spend $40,000 per month on Anthropic, and you’ve got two customers, what’s your cost per customer? If you bypassed the easy answer of $20,000 and said, “Scott, you old trickster, that’s not enough information to answer that question,” you’ve won today’s prize: a lesson in the perils of average costs. Let’s flesh out the situation: You put an AI feature in your product, a document assistant powered by Claude.