Operations | Monitoring | ITSM | DevOps | Cloud

IT incident management is a fundamental operational process designed to ensure rapid service restoration. This process is typically assigned to the help desk but is also very much entrenched in the day-to-day of DevOps. When incident management goes right, service is restored quickly and the impact on productivity, continuity, and customer satisfaction is minimal.

In today's "always on" world, Reliability is a primary business KPI. Plant the culture of Reliability by implementing these 7 simple tips to build a solid SRE team in your organization. Many of today’s hottest jobs didn’t exist at the turn of the millennium. Social media managers, data scientists, and growth hackers were never heard of before. Another relatively new job role in demand is that of a Site Reliability Engineer or SRE. The profession is quite new.

At Google Cloud, we strive to bring Site Reliability Engineering (SRE) culture to our customers not only through training on organizational best practices, but also with the tools you need to run successful cloud services. Part and parcel of that is comprehensive observability tooling—logging, monitoring, tracing, profiling and debugging—which can help you troubleshoot production issues faster, increase release velocity and improve service reliability.

We’ve released version 1.5 of the HAProxy Kubernetes Ingress Controller. This version unlocks access to the raw HAProxy configuration language for power users to gain more control. You can also enable mutual TLS authentication between the ingress controller and services, enforce Basic authentication, and return custom error pages to users.

The adoption of cloud-based solutions has become increasingly common. The proof for this is evident – according to Gartner, Inc., the worldwide public cloud services market is expected to grow by 6.3% in 2020, up to a staggering $257.9 billion in value. The Flexera 2020 State of the Cloud Report, released on April 28, 2020, states that more than 90% of respondents have adopted cloud computing, with the top three cloud service providers being – AWS, Azure, and Google Cloud Platform.