Operations | Monitoring | ITSM | DevOps | Cloud

The cloud, as we know it today, was created as recently as 2006. For most of its lifespan since then, companies have been throwing money at cloud services with abandon. The competitive edge gained by having the newest, best, and most powerful tools at their disposal made it worthwhile for companies to spend ever-increasing amounts without too much worry.

While writing our 2024 recap, we found that teams handled over 2.2 million new incidents. Critical incidents alone tripled, increasing from 3,000 in 2023 to 9,200 in 2024. Dealing with such a large volume of incidents is not an easy task. And dealing with them manually is definitely not easy. Your valuable time goes into routine tasks like creating tickets, setting up war rooms, and notifying stakeholders. These keep you from fixing the actual problem.

Large enterprises today grapple with increasingly complex IT environments - spanning multiple cloud services, hybrid infrastructures and countless applications. Exacerbated by technology silos, the sheer volumes of data generated in such environments can quickly overwhelm IT teams, impairing their ability to identify and respond to customer impacting issues before outages strike.

The past few years have seen the incredible rise of cloud-native AI start-ups, many of them born during the pandemic. These companies emerged agile, experimental, and ready to scale. But as their ambitions grow and their AI models become more complex, they face a critical crossroads: how to manage infrastructure sustainably while continuing to innovate at speed. In the early days, public cloud services were the obvious choice.

Agentic AI has sparked a ton of excitement in IT. These intelligent agents can analyze signals, interpret requests, and recommend actions with surprising accuracy. But left on their own, they struggle to translate those insights into reliable execution. The end result is a fragmented picture of great thinking... but limited doing. This is why orchestration matters.

Nearly a third of IT leaders say lack of expertise is the biggest obstacle they face in managing their open source environments. It’s a problem that slows progress, increases risk, and makes it tough for organizations to unlock the full value of technologies like OpenStack, Ceph, or LXD.

This month we’re rolling out several new capabilities designed to simplify daily work for SOC teams, MSSPs, and enterprise security operations. The focus is on easier access control, streamlined log management, and faster vendor onboarding.

Console Connect has become the first platform to be certified under Mplify’s (formerly MEF) expanded Lifecycle Service Orchestration (LSO) API Certification Program. The certification recognises Console Connect’s achievement in validating four of Mplify’s key LSO Business APIs – Address Validation, Quote, Product Order, and Product Inventory – ensuring they meet strict standards for conformance and interoperability.

The OpenTelemetry Gateway (OTel Gateway) is a centralized service that collects, processes, and routes telemetry data—metrics, traces, and logs—across your infrastructure. In a typical setup, each service pushes telemetry directly to an observability backend. While this approach works well for small environments, it becomes increasingly difficult to manage as systems grow.