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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

The revolution in critical incident response at Dock: efficient integration and service improvement

In this article, we will explore how Dock is working to significantly enhance its response time to critical incidents, emphasizing effective integration between tools as key to success. We will address how we challenge the conventional approach by shifting the focus from Mean Time to Acknowledge (MTTA) to Mean Time to Combat (MTTC), a customized metric that measures the time between incident detection and effective communication involving professionals capable of resolving it.

What value you can expect to get from Assistant

In this clip of The Debrief, Charlie explains exactly what teams can look forward to getting from Assistant. Imagine an AI assistant that could automatically surface a whole host of useful incident response data points with just a prompt. Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI. In this episode, you'll hear from Charlie, the project lead for Assistant, to get a peek behind this game-changing product.

How we aligned on what "good" looked like for Assistant

In this clip of The Debrief, Charlie explains how we determined what "good" would look like during the process of building out Assistant. Imagine an AI assistant that could automatically surface a whole host of useful incident response data points with just a prompt. Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI.

Why design parters were critical during the Assistant project

In this clip of The Debrief, Charlie explains why design partners, and the feedback they gave, was so crucial to the product we ended up building. Imagine an AI assistant that could automatically surface a whole host of useful incident response data points with just a prompt. Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI.

Why prompt engineering can be so frustrating

In this clip of The Debrief, Charlie explains why prompt engineering can be so challenging. Imagine an AI assistant that could automatically surface a whole host of useful incident response data points with just a prompt. Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI. In this episode, you'll hear from Charlie, the project lead for Assistant, to get a peek behind this game-changing product.

Auto Assign Notifications, Alerts, messages, streamline and manage all of these within Slack

Imagine Having to deal with multiple alerts , requests and messages on Slack You get notifications from Mixpanel, AWS, Zendesk etc. With Pagerly you can streamline and manage all of these within Slack itself all without paying to external tools Pagerly would automatically create your messages as tasks on Slack. It will assign tasks to the current rotation or oncall or in round robin manner within your team.

How to set up on-call compensation

Once you set up an on-call team, the next step is to decide their compensation. There might be several questions in your mind right now: "How do we fairly value on-call time?" "Is it a flat rate or hourly?" and a few others. So we are here to help you set up an on-call compensation system because we know compensating people fairly lays the foundation of a healthy business. Are you still stuck on setting up an on-call team? Read this guide first: 7 steps to set up an on-call team.

The Debrief: How we built a "game changing" AI assistant feature

Imagine an AI assistant that could automatically surface a whole host of useful incident response data points with just a prompt. Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI. In this episode, you'll hear from Charlie, the project lead for Assistant, to get a peek behind this game-changing product.