PagerDuty Status Pages REST API with Fábio Videira
Status Pages REST API is now generally available! Join us as we discuss some of its capabilities and look at some cool use cases.
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The Place Where Modern Operations & Technology Come Together
The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Remote Team Rotations: On-Call Across Timezones
Use the different timezones and varied needs of your team to schedule on-call rotations that make everyone happy.
PagerDuty Appoints Eduardo Crespo, Vice President of EMEA
PagerDuty, Inc announces the appointment of Eduardo Crespo as vice president of EMEA. Crespo will lead PagerDuty's next phase of growth in the EMEA region bringing the PagerDuty Operations Cloud to enterprise customers across EMEA to solve their biggest digital challenges.
Why more low severity incidents can be a good thing #incidentmanagement
In this clip, Dennis Henry of Okta explains why having more low-severity incidents can be a good thing. In last week’s episode of The Debrief, we had on Colette Alexander, Director of Engineering at HashiCorp, to discuss some of the myths around incident response. In that conversation, one of the myths we spoke about was the idea that asking “why” is better than asking “how.” And how, in reality, asking "how" allows you to focus more on the contributing factors that led to an incident happening, whereas “why” tends to single out a person, which can lead to a lot of blame.
Mistakes happen for many reasons #incidentmanagement
In this clip, Dennis Henry of Okta explains why it's important to remember that mistakes happen for several reasons and don't have a single cause. In last week’s episode of The Debrief, we had on Colette Alexander, Director of Engineering at HashiCorp, to discuss some of the myths around incident response.
IRL to IAC: Your Environment to PagerDuty via Terraform
Figuring out how to represent your as-built environment in PagerDuty can be confusing for new users. There are a lot of components to PagerDuty that will help your team be successful managing incidents, integrating with other systems in your environment, running workflows, and using automation. Your organization might have a lot of these components – users, teams, services, integrations, orchestrations, etc.
Live event recap: Humanizing the on-call experience
There’s no two ways about it: on-call is stressful. But with humans at the center, it’s especially important to find ways to make it as manageable and empathetic as possible. In this webinar with our friends at ELC, incident.io VP of Engineering, Noberto Lopes, and Intercom Staff Product Engineer, Andrej Blagojević, discuss their own experiences with on-call, and how the process can be better.
OnPage-Slack Integration Walkthrough
Extend OnPage's incident alert management to Slack.
Incident Management: 5 Best Practices for Seamless Operations
Website incidents happen at any time for any reason. Your website might stop responding to customers. Performance may slow down. Main pages start giving client or server errors. And when they do strike, it brings frustration and confusion to your customer, leading to lower trust and engagement.
Improve incident triage with AIOps to reduce downtime
Downtime is expensive, both to your budget and your brand reputation. As IT outage costs increase, it’s critical to identify and prioritize incidents quickly to minimize the impact on your organization. In a recent survey of more than 400 global IT professionals, Enterprise Management Associates found that unplanned downtime costs average $14,056 per minute. That’s an increase of nearly 10% from 2022.