Experiencing failure at scale is as the popular Marvel character Thanos would say “Inevitable”. Memory leaks, software or hardware or network I/O failures are just a few. It’s a problem of simple mathematics, the probability of failing rises as the total number of operations performed increases. With each component used to scale the application, the failure quotient increases. So how do you tackle this so-called “Inevitable” problem that comes with scaling?

A neatly setup access control telling which user can do exactly what on an incident management platform can save a lot of time and hassle in the future. In the past, Spike.sh had only 2 roles - Admin and Member. The only difference in these roles were that only Admins can remove members. It was fairly simple and most users liked it. However, with larger teams coming onboard, it gets a little difficult to control for admins. So, we have empowered the existing system by adding two more roles.

Put simply, managing incidents—big or small—is good for business. Not only is it a regulatory requirement, but also a factor in your profits. Your customers expect smooth operations, good customer service and protection. A dedicated incident management tool can help protect all of these. While many may think of incidents as an IT or DevOps issue, it’s hard to over emphasize that they can happen in any department.