Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Amazon OpenSearch + Squadcast Integration: Routing Alerts Made Easy

Developers often find comfort in embracing open-source software for numerous reasons. One of the most important reasons is the freedom to use that software anywhere and how they wish to. Amazon OpenSearch is an open-source search and analytics suite derived from Elasticsearch. It lets you perform interactive log analytics and real-time application monitoring with ease.

The Improved xMatters Group Experience: Product Feature Updates

We’re constantly looking for new ways to help DevOps, SREs, and operations teams automate operations workflows, secure infrastructure and applications, and rapidly deliver their products at scale. This commitment to our customers — and yours! — led us to redesign the way you experience groups in xMatters.

Making the wrong choice on build vs buy

A few years ago I’d just moved to London and started out at my first software job. I was having a great time building things and making new friends, and one evening a friend and I decided there was a new problem we wanted to solve: we really didn’t like the expenses software. We thought it was confusing and over-complex, and decided we could do better.

July 2022 update - Remote actions for super-fast incident remediation

Our July update ships a very powerful new feature – remote actions. Remote actions are available for execution – once configured – in the SIGNL4 mobile app and allow you to quickly perform remediation actions without having to fire up a notebook and VPN or without using a desktop PC. So, genuine anywhere remediation comes true. As always, you can find all the details in this blog article.

What I learned from leading my first incident

A few weeks ago we had a major incident. We were releasing our Practical Guide to Incident Management, and after posting about it online an incident.io employee noticed that the page wasn’t loading. Just to set the scene, I’ve been at incident.io for 3 months and don’t have any experience of incidents in my previous role. When the team got paged I expected this to be one of those “follow along and learn how the wizards work their magic” exercises.