Incident severity levels are a measurement of the impact an incident has on the business. Classifying the severity of an issue is critical to decide how quickly and efficiently problems get resolved.

Goodbye May, Hello June! It’s summertime in the northern hemisphere and the sun is shining bright, along with updates we’ve got for you this month. The team at Moogsoft is working on a few big items that will be sure to put a smile on your face. But, lest we forget about some of the smaller items that help you day in and day out.

The Datadog mobile app enables you to check your alerts and dashboards from anywhere, so you can triage issues—and stay up to date—regardless of whether you have access to a laptop. You can now be even more productive when responding to issues while away from your keyboard by declaring incidents and notifying responders directly from your mobile device.

In incident management, observability is the ability of an organization or team to infer a system's internal state from its external outputs.

Medical practitioners must move beyond their own expertise to make informed patient care decisions. This can be achieved by normalizing team collaboration, encouraging providers to access information gathered by other specialists along the patient’s continuum of care. However, healthcare is plagued with fragmented communication due to archaic technology. There is also a lack of accountability when establishing communication roles and responsibilities across care teams.

Much of the fuel for today’s business organizations is comprised of cloud computing and digital and SaaS applications. So, if something goes wrong with them, there will be a grave impact on productivity, customer satisfaction and even loyalty, as well as on the costs required for resolving the incident, remediating damage, and getting back to business.