Operations | Monitoring | ITSM | DevOps | Cloud

The patient-centered care (PCC) model enhances the way providers interact with patients during the care delivery process. Clinicians that show compassion and empathy toward patients are more likely to achieve meaningful, positive doctor-patient relationships. Indeed, care teams that prioritize PCC have a proven approach to improving patient satisfaction and increasing patient retention.

There’s an incident. Your teams need to communicate with the development team that owns the service, but that team is too busy to stop and chat. Meanwhile, you in central IT have business leaders asking for updates, angry internal users calling the help desk, and customer service representatives asking for information. You have hundreds of tickets all pertaining to the incident in your ticketing system.

Facebook’s October 2021 outage was the type of event that gives SREs nightmares: A series of critical business apps crashed in minutes and remained unavailable for hours, disrupting more than 3.5 billion users around the world and costing about 60 million dollars. As incidents go, this was a pretty big one.

Today, we are happy to announce the launch of Service Catalog to help you better manage, query, and learn about the services that exist in your infrastructure. At FireHydrant, we envision a world where all software is reliable, and we’re on a mission to help every company that builds or operates software get closer to 100% reliability. Service Catalog helps you get closer to 100% reliability.

xMatters is part technology, part service reliability, and a little bit of magic. If you’ve spent time on the xMatters website, you’ll likely have seen a number of valuable use cases for the platform—it can alert SREs when there’s a website outage, it can accelerate product development for DevOps teams, it can manage on-call schedules and alerts for support teams.

Digital transformation accelerated for many companies during the last 18 months. While it may have been on the agenda prior to COVID-19, teams were pushed to extreme speeds to digitize and meet the rising online demand. During this time, organizations learned important lessons that they’ll carry on with them into this new future. Leaders can take these learnings and use them to build better products, healthier and more efficient teams, and a happier customer base.