Whether it be on the administrative side of the house or in a production environment, the digital world is not slowing down. In fact, it is increasing by the second. Data is collected from a thousand different sources and often stored in the same number of places. Automating the collection, analyzing and augmentation of this data can be quite a cumbersome task and very time-consuming. Not to mention the loss in revenue when this is not done.

DevOps and SRE teams are under intense pressure to reduce the mean time to recovery (MTTR) when resolving incidents. With the proliferation of cloud services and the increasing complexity of DevOps toolchains, engineers today need to not only learn how to use these services, but also troubleshoot them when an incident is raised at 2 a.m. The problem is, many incident response processes are still manual today—cobbling together runbooks and ad hoc scripts and orchestrating people to respond.

Legacy monitoring tools fall short for SRE teams and DevOps pros tasked with maintaining uptime of key applications in modern, cloud-based IT systems. To have visibility and control over these environments, these teams must collect and analyze more granular, underlying system information — observability data. This article explains why the only way for SRE teams and DevOps pros to extract the necessary insights from this data is through the application of AI capabilities.

Kimberley Wadsworth gambled £36,000 in a fortnight, committing suicide shortly after the loss and leaving her mother homeless as a result. Kimberley Wadsworth started gambling in 2015, visiting brick-and-mortar shops and playing at online casinos. There was no one to promptly alert or save Kimberly from her dreadful destiny.

Transitioning from a team lead role to an engineering manager role is tough and you will experience many changes when transitioning between these two roles. What happens when you become an engineering manager?

Like death and taxes, IT incidents are inevitable. Issues like server outages and broken code are common—and costly. A single hour of downtime costs businesses more than $300,000 on average, according to Gartner. That’s why a solid incident management strategy is a must for any organization. “People solve incidents, but we can’t do it alone,” says Ali Rayl, Slack’s vice president of customer experience.

If you are still handing over a shared on-call duty phone or pager (sometimes called ‘operations phone’), it is time to rethink your process. The Covid19-induced new normal has a dramatic impact on our work live and social behavior. We work from home and that is especially true for the IT workforce. We meet with less people and limit our social network to relatives and close friends.

You might have noticed that we’ve added a new type of alert source a few months ago - Heartbeat alert sources: A Heartbeat alert source expects a signal (the “heartbeat” ping) at regular intervals and alerts you, if it doesn’t receive a ping within the specified interval.