When customers need field service, the stakes are high, whether they’re getting started with a new product or service or something crucial to their business needs repair. These make-or-break moments influence customers’ long-term perception of your brand. Yet they're often complicated by internal system disconnects that require significant manual intervention.

Data collection has become an increasingly essential tool for businesses, allowing them to gather insights about their customers and employees. But it also raises the question of ethics: what data should be collected, how should it be used and who should have access to it? In this article, we'll explore the ethical implications of collecting employee experience data through telemetry.

Android 14, Google’s latest release, brings a host of improvements for users, with enhancements to accessibility, localization, battery life improvements and more. But for IT admins, there are also several Android 14 enterprise features to plan for that enhance user privacy and control.