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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

The Service Portfolio in ITIL: What is it, And What's the Difference With The Service Catalog

Sep 12, 2023 By Sophie Danby In InvGate
The service portfolio helps you pull together your end-to-end service offering and make it more focused on customer outcomes. Done well, it can promote IT Service Management (ITSM) and make your services more visible. Defined in ITIL, this process broadens the view and incorporates IT services across their entire lifecycle. In the following post we will explore its full scope of practice and the benefits it can bring to service delivery and user experience across your organization.
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servicenow

6 innovation trends and what they mean for your business

Sep 12, 2023 By Rob Palmer In ServiceNow

In my conversations with the ServiceNow partner community, there’s one thing I’m consistently asked: How do we work with you to adapt to the rapid speed of innovation and change? My answer is simple: To truly innovate, you have to understand the trends behind the innovation. ServiceNow recently collaborated with Harbor Research to scan the global marketplace.

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The future of AI malware #shorts #malware #ai

Sep 12, 2023 By Ivanti In Ivanti
Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.
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Infraon

The Future of ITSM: Exploring the Potential of AI-Powered Service Management

Sep 11, 2023 By Arun Prasath R In Infraon

IT Service Management (ITSM) is such that it constantly evolves, introducing new technologies and tools. But if you have noticed recently, there have been some constants. And one of the most promising developments is leveraging Artificial Intelligence (AI) to power IT service management. However, the fact that AI has the potential to revolutionize ITSM is not exactly breaking news. But what continues to slip under the radar of many ITOps teams is how to unlock AI's true potential. To know this, there's a dire need to understand the already critical and soon-to-be popular use cases.

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servicenow

3 ways customer centricity can help technology service providers

Sep 11, 2023 By Aps Chikhalikar In ServiceNow

IT service providers have historically thought in terms of “technology first,” but that’s changing. More and more of the top technology service providers in Asia-Pacific (APAC) are adopting a customer-centric and industry-oriented approach to how they devise, deliver, and diversify their solutions. That shift in thinking might seem unremarkable. After all, isn’t everyone talking about customer centricity these days?

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Infraon

Striving for ITAM Excellence: The Role of IT Asset Tagging in 2024

Sep 11, 2023 By Nithin E In Infraon
Why should you consider IT asset tagging in business? Have you ever considered how it can improve visibility, making it easy to keep track of assets while reducing the risk of loss or theft? Did you know it can help you manage an organization’s inventory systematically, providing valuable data for planning, budgeting, and optimizing resources? In this blog, you’ll explore the world of IT asset tagging and discover how it can enhance business operations.
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Expanding ITSM to allow for the Management of Governance, Risk, and Compliance

Sep 8, 2023 By Ivanti In Ivanti
Meeting a large variety of external, internal and best practice standards to ensure the safety of your organization’s data is vitally important to maintain reputation and avoid costly regulatory penalties. However, often meeting these needs is a manual process. What if you could automate many of the tasks to enable your organization to see and maintain its standards? In this webinar you will learn about how Ivanti can help you to meet your governance, risk, and compliance needs.
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Gain and Improve Compliance with the ACSC Essential 8

Sep 8, 2023 By Ivanti In Ivanti
At Ivanti, we always say that cyber security best practices involve listening to the experts. That starts with the industry standard Essential 8 security framework from the Australian Cyber Security Centre (ACSC) – which leads the Australian Government's efforts on national cybersecurity. In a world of increasing threats, Shane Wescott and Abdul Azize demonstrate how the experts' recommendations on a risk-based approach can be applied at your organisation – saving you time and reducing costs and risks.
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Combining ITAM And ITSM to Get Total Control of Your IT Assets

Sep 8, 2023 By InvGate In InvGate
If having a help desk in your organization is a game-changer regarding user experience and efficiency, combining IT help desk software with Asset Management unlocks a whole new proficiency level for IT support. Why? Because you'll be tracking incoming incidents, using workflows to automate repetitive tasks, complying with SLAs, and improving your reporting capabilities – and on top of that, you are leveraging your assets' data and empowering your agents to manage issues and requests in a centralized platform, without the need to cross-check information or move from one solution to another.
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