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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Why are organizations increasing their IT spending despite a recession?

Soaring inflation, rising interest rates, supply chain disruption, spikes in chip costs, war, and other market crises have collectively crippled the global economy. As a result, businesses across industries and sizes have started tightening their belt, looking for any way to optimize their spending. With businesses running on a digital layer, optimizing spending on technology holds prominence. CIOs and CTOs now feel more accountable for every penny that goes into IT.

A Step-by-step Guide to Implementing a Patch Management Process

A proper Patch Management process is crucial as it helps prevent data breaches by fixing security vulnerabilities and bugs. It is also the way to make sure all your devices run the latest software versions, which implies having access to updated functions and characteristics. Just so we are all on the same page, Patch Management consists of acquiring, testing, distributing, and installing updates or software patches.

Barcode trends: The future of inventory management

With advances in technology, inventory management has evolved considerably, from traditional manual methods to more automated and intelligent systems. In this article, we’ll take a look at barcode trends, exploring how artificial intelligence (AI) and new technologies are revolutionizing the way companies manage their inventory.

Special report: Putting GenAI to work in the enterprise

Generative AI (GenAI) is on track to be the most powerful technology of our time. As such, it’s created quite a buzz. “Generative AI has awakened people's imagination for AI,” explains ServiceNow Chief Information Officer Chris Bedi. “AI has been around for a long time. People use machine learning models, but they couldn't feel and touch it like generative AI.

Learn Why Comprehensive Patching Matters #shorts

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Dive into the World of IT Asset Management with Our Comprehensive Guide! Infraon

Are you ready to master the art of efficiently managing your IT assets? Look no further! In our latest video, we are going to provide a comprehensive guide to IT Asset Management. Join us as we explore the ins and outs of ITAM, from understanding its core concepts and benefits to delving into the essential stages and the role of ITAM software tools. Unlock the power of resource optimization, ensure compliance, and fortify your cybersecurity strategy with the insights from this comprehensive guide.

S2E2: Configuring automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023

In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to effectively configure automations on the GUI to deploy changes without causing collisions and to optimize different service desk tasks. We'll also show you how to bring in experts, customize timer actions, update stakeholders, and effectively carry out ITSM practices.

S2E2: Setting up automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023

In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to use effective automation on the GUI to optimize different service desk tasks. We'll also show you how to bring in experts, customize request timer actions, update stakeholders, and effectively carry out ITSM practices.

The Landscape of Zero Trust Adoption: Insights from Our 2023 Zero Trust Progress Report

Organizations are responding to the changing cybersecurity landscape. And zero trust is at the heart of this change, with 68% of respondents saying they’re planning or actively working towards adopting a zero trust access model. In collaboration with Cybersecurity Insiders, Ivanti surveyed 421 US-based IT and cybersecurity professionals to identify the latest enterprise adoption trends, challenges, gaps and solution preferences related to zero trust security.