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The latest News and Information on IT Service Management, Service Desk and related technologies.

AI in Customer Service: The Future of Support - Infraon

Aug 31, 2023 By Infraon In Infraon
Discover how Artificial Intelligence (AI) is revolutionizing customer service in this exciting YouTube video! From AI-powered chatbots offering instant assistance to virtual customer assistants providing personalized recommendations, AI is transforming the way businesses deliver support. Join us on a journey through the cutting-edge examples of AI in customer service, where we explore sentiment analysis to gauge emotions, predictive analytics for proactive issue resolution, and speech recognition enhancing call center operations.
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InvGate

How to Reduce IT Security Risk With IT Asset Management

Aug 30, 2023 By Melisa Wrobel In InvGate
The connected world we live in has both transformed our workplaces and raised the cybersecurity challenges. On top of this, remote work and the growing reliance on cloud services and SaaS apps can also make it more difficult for cybersecurity teams to keep track of all the potential threats. This is why, today more than ever, learning how to reduce IT security risk with IT Asset Management (ITAM) can be a game changer to keep your workplace protected.
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almaden ai

Unraveling The Potential: The benefits of Generative AI in IT Departments

Aug 29, 2023 By Almaden AI In Almaden AI

In this article, we delve into the extraordinary world of Generative AI and its profound impact on IT departments. As technology evolves at an unprecedented pace, IT professionals face the tremendous challenge of keeping up with complex systems and demanding tasks. However, with AI by their side, IT teams can unlock a realm of possibilities, empowering them to optimize performance and streamline operations. Join us as we explore the potential of Generative AI, uncovering its ability to revolutionize IT departments and ultimately, unleash unprecedented levels of productivity and efficiency.

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ivanti

Five Ways Voice Picking Raises Accuracy in Supply Chain Operations

Aug 28, 2023 By Rob DeStefano In Ivanti

Accuracy in supply chain operations means so many things. There’s the obvious order accuracy in fulfillment, and all that comes with it — KPIs met, customer satisfaction ratings, etc. Every one of these is important. But there are several ways that improving accuracy affects the business, so we’re looking at how operations teams hit the target with help from voice-enabled applications.

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ivanti

5 Reasons Why NIS2 Directive Preparation Should Start Now, Part One: Audits Take Time

Aug 28, 2023 By Patrick Kaak In Ivanti

You probably heard about the European Union’s updated Network and Information Security Directive (NIS2). This directive will translate into active law in October 2024. You should be ready for it, as there are high fines and sanctions for non-compliance. But you might be tempted to think that October 2024 is far away, right? Think twice. After all, how can you know if you have plenty of time to prepare if you don’t know how well you currently comply with the projected regulations?

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ivanti

5 Reasons Why NIS2 Directive Preparation Should Start Now, Part Two: Implementation Takes Time

Aug 28, 2023 By Patrick Kaak In Ivanti

In a previous blog post, I discussed the two main areas to audit before the European Union’s updated Network and Information Security Directive (NIS2) becomes ratified law in October 2024. Specifically, these audits would: Identify your gaps with the NIS2 directive’s requirements now. Review your current supply chain security flaws. Now that we’ve discovered these security flaws, we must fix them — before time runs out in October 2024.

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Your Guide to ACSC Essential 8 Compliance

Aug 28, 2023 By Ivanti In Ivanti
Shane Wescott and Abdul Azize from Ivanti demonstrate how the Australian Cyber Security Centre (ACSC) experts' Essential 8 recommendations can be applied at your organisation – saving you time and reducing costs and risks. Learn how: To improve your compliance with the Essential 8 controls. To decrease your cost and time to patch. To protect faster and improve your maturity with risk-based threat intelligence.
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Unlocking Customer Service's Full Potential with Generative AI - Infraon

Aug 28, 2023 By Infraon In Infraon
Want to stay ahead of the competition? Discover the most effective ways to use generative ai in customer service! Welcome to our latest video of generative Artificial Intelligence (AI) and its game-changing impact on customer service interactions. As customer expectations evolve, businesses must explore innovative solutions to provide efficient, personalized, and engaging support experiences. Enter generative AI - a powerful technology that can revolutionize the way you connect with your customers!
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InvGate

4 Types of IT Assets Your IT Inventory Should Include

Aug 25, 2023 By Melisa Wrobel In InvGate
Defining the types of IT assets to include in your IT inventory is the first step to implement your IT Asset Management (ITAM) strategy. But it’s not just about understanding their classification, but also how to monitor and manage each type. This will make sure you are optimizing their utilization, mitigating risks, and controlling costs.
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servicenow

3 reasons to embrace low-code

Aug 25, 2023 By Kim Kaull In ServiceNow

Organizations face myriad challenges in IT, from managing ever-growing backlogs to maintaining competitiveness. In the face of such challenges, ServiceNow App Engine emerges as a beacon of innovation for organizations of all kinds. By harnessing the power of low-code development, App Engine can streamline processes and accelerate solutions with less complexity, cost, and risk—all on one platform.

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