What began with siloed shared services models—which consolidated a single business function’s scattered processes into one cohesive structure—has evolved over the past decade into integrated global business services (GBS) that seek to transform internal and external operations at scale. The GBS model remains a work in progress, according to GBS experts in a ServiceNow-commissioned white paper by Deborah Kops.

If you work in end user computing, you’re no stranger to the irritation of mystery issues. Tickets come in weekly but no matter how many teams you talk to, or fixes you try to implement, the issues never go away. You search and search for the root cause - but can’t find it. Frustrated, you assume it’s something outside of your control. Maybe the issues is caused by home Wi-Fi or end user error. That must be it – right?

This article will explain what IT services are, what types exist, the different ways to purchase and organize IT services, and the advantages that effective IT services bring to your company.