Operations | Monitoring | ITSM | DevOps | Cloud

Efficiency and security are critical to observability and IT service management (ITSM) in the digital era. Passwordless authentication is revolutionizing how businesses carry out these crucial functions by providing a seamless yet incredibly safe approach to access management. The integration of these technologies is essential for enhancing cybersecurity and streamlining processes in increasingly complex IT systems.

What makes a truly exceptional Customer Experience and emotional intelligence strategy? Is it cutting-edge technology? Streamlined processes? Or something much deeper, like a sense of connection? In episode 92 of the Ticket Volume - IT Podcast, host Matt Beran sat down with Michael Mattson and Luke Jamieson—two leaders in the Customer Experience (CX) space—to explore the evolving world of CX and Employee Experience (EX).

Artificial intelligence (AI) has been a part of technological innovation since the 1950s, but recent advances in large language models (LLMs) have accelerated its impact. These advancements have sparked widespread excitement, but many are missing the real disruption on the horizon: user experience (UX). As a company deeply rooted in UX innovation, we at InvGate are closely examining how this evolution will unfold.

Let’s talk about something every IT team faces: patching. It’s essential for security but can quickly turn into a time-consuming and stressful task. That’s where automated Patch Management comes to the rescue, taking the hassle out of the process and ensuring vulnerabilities are fixed faster than ever. Here’s the kicker: according to Adaptiva’s State of Patch Management in the Digital Workplace report, 77% of organizations take more than two weeks to deploy patches.

Today, we’re excited to announce the release of our new ServiceNow integration in beta — designed to give engineers even more control to manage and automate incidents in FireHydrant while seamlessly keeping the rest of the organization aligned in ServiceNow.

Client onboarding is the cornerstone of building a solid customer relationship. Whether you’re a small business or an enterprise, the right client onboarding software can make all the difference in ensuring a smooth transition and high customer satisfaction. While GuideCX is a popular choice in the client onboarding software space, many alternatives provide compelling features for businesses seeking tailored solutions.