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The latest News and Information on IT Service Management, Service Desk and related technologies.

Chatbots vs. Conversational AI: Unveiling the Differences and Impact in Customer Service - Infraon

Discover the differences between chatbots and conversational AI in this engaging YouTube video! Join us as we explore their unique technologies, capabilities, and real-world applications. Learn why chatbots excel at basic inquiries while conversational AI delivers more sophisticated interactions.

How to Assess Device Readiness for Enterprise-wide Windows 11 Migration using Nexthink

The modern workplace demands hybrid working, robust security, and enhanced user experience features. All these interactions rely heavily on the Operating System (OS) and associated software stacks. The sheer scale of migrating tens of thousands of remote devices and their users to a new OS can lead to potential technical failures, delays in migration roadmap and budget overruns. OS migration can be a daunting task for organizations, as it is plagued by uncertainities.

This VideoGame Vulnerability was a Huge Headache: Unpacking Log4j Ep.22 | Security Insights Podcast

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Discover the Power of AI-Powered Knowledge Bases! - Infraon

Enhancing Customer Service with AI-Powered Knowledge Bases Discover the cutting-edge world of AI-powered knowledge bases in this informative video. We explore how integrating generative AI in customer service marks a significant step forward in the field of artificial intelligence. By combining knowledge with intelligence, businesses achieve unparalleled efficiency and effectiveness in customer support processes.

Product Documentation and Knowledgebase

Almaden has launched a dedicated product documentation and knowledgebase site at docs.almaden.app. This new site will enable our customers and partners to quickly and easily search for topics, and review documents and articles. Documentation is segmented by product and you can quickly jump to a Product, or Topic within a product, by clicking on the heading. At the moment we have product documentation for SmartCenter™ and Collective IQ®.

AI-Powered Ticket Automation: Revolutionizing Customer Support and Efficiency - Infraon

Whether you're a business owner, customer support enthusiast, or tech enthusiast, this video is a must-watch for everyone looking to stay ahead in the tech-driven landscape. In this video, we'll explore the magic behind AI algorithms that intelligently categorize and prioritize incoming tickets, ensuring customers are swiftly connected with the right agents. Witness the seamless integration of AI-driven chatbots, providing instant and personalized responses to common queries, enhancing the overall customer experience.

How a connected ecosystem can drive growth and lower costs

It’s an exciting time to be a service provider. The shift in enterprise digital buying preferences to everything as a service has opened vast opportunities to strengthen customer relationships and create new revenue streams in such things as robotics, autonomous fleets, analytics, drone-based inspection, and remote telemetry. A connected ecosystem can help you seize these opportunities, accelerate innovation, and grow revenue while reducing the cost to serve.

What is Mobile Device Management (MDM)?

Mobile Device Management (MDM) can be a game changer for IT security and support process owners to manage, control, and protect their mobile device state. Over the last years, these devices not only have become central to our lives, but also to our workplace. As such, this practice should be included in your IT Asset Management (ITAM) strategy. In the following paragraphs we will explore MDM’s full scope of action, and the benefits it has for organizations that implement it.

SolarWinds Named Supplier on the Crown Commercial Service's G-Cloud 13 Framework

If you watched our recent SolarWinds Day: Secure by Design panel discussion, you know security is a critical need for all businesses today. Secure by Design is our guiding principle for how we built our security approach, adhering to government regulations and industry expectations.