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The latest News and Information on IT Service Management, Service Desk and related technologies.

Unleashing the Power of IT Event Management - Infraon

Are you tired of reactive IT approaches that leave you firefighting issues? IT event management is your proactive solution! By actively monitoring and managing events, you gain invaluable insights into system performance, availability, and overall health, enabling you to pre-emptively tackle potential disruptions. Say goodbye to downtime and hello to seamless operations! So, are you ready to revolutionize your IT service delivery and achieve new levels of success? Don't miss out on the opportunity to harness the true potential of IT event management!

Most Effective Ways to Use Generative AI in Customer Service

Customer service has emerged as a critical differentiator for businesses seeking to stay ahead of the competition. As customer expectations continue to evolve, companies are exploring innovative solutions to provide efficient, personalized, and engaging support experiences. Enter generative Artificial Intelligence (AI) – a powerful technology that has the potential to revolutionize customer service interactions.

Navigating the Path of AI-based Customer Helpdesk Software: Challenges, Benefits & Features

Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape.

IT Financial Management (ITFM) Framework And Best Practices

IT Financial Management or ITFM is the practice of managing IT costs throughout an organization. Done well, it can effectively balance costs against effective service delivery. The goal is to combine both high quality IT operations and smart economical solutions. In this sense, IT Asset Management (ITAM) becomes a close ally to have detailed information on your IT investments, helping you make sure everything is aligned and supports your business efficiency and performance.

Survey: Risk-readiness leads to organizational resilience

Organizations worldwide face growing risks from rapidly changing technology, sustainability pressures, macroeconomic turmoil, and geopolitical disruptions. Risk-ready, resilient organizations can detect and respond to all these pressures more quickly, according to a global survey of 1,000 C-suite executives conducted by ServiceNow and ThoughtLab.

Why Cybersecurity Is Important: Safeguarding Data in an Evolving World

Our hybrid world is rapidly growing and changing due to emerging technologies like artificial intelligence (AI), machine learning (ML), robotics, quantum computing, and cloud services. While these advancements bring many advantages, they’ve also made digital systems more complex, increased cost, and introduced new cybersecurity challenges.

How To Reduce Software License Cost through Usage-Based Application Optimization using Nexthink

There has been an exponential increase in the adoption of Enterprise software for digital transformation. Enterprises are looking at Software as the key differentiator to render faster services to their customers. Remote and hybrid working has accelerated this trend, but tracking and managing these software licenses has become difficult. Check out how we reduce the software license cost through usage based application Optimization using Nexthink.

Analytics Plus webinar: A guide to consolidating IT operations data into a unified dashboard

Are you still implementing strategies from siloed data? Struggling to pinpoint the root cause of IT downtime? Unable to formulate strategic decisions due to a lack of operational visibility? Organizations run daily operations on a large ecosystem of interwoven IT applications, and often struggle to centralize this disjointed data. These disparate data sources provide partial insights, and derail organizational growth. By consolidating IT data, you can gain complete visibility into IT operations and formulate data-driven strategies.