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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

How to Measure Success When AI Breaks Your Metrics

Sep 10, 2024 By Ariel Gesto In InvGate
We celebrate “disruptiveness” in the tech space for its potential to revolutionize industries and drive innovation, often focusing on the excitement of what's new. But true disruption doesn't just add to our toolkit; it challenges us to rethink the very foundations we've relied on, including how to measure success. Organizations use metrics like productivity, efficiency, and user satisfaction to gauge how new technologies are performing and to steer their decisions.
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InvGate

CVE-2024-20359: Understanding And Detecting the Vulnerability

Sep 10, 2024 By Ignacio Graglia In InvGate
In today’s digital world, organizations face a constant threat from cybersecurity vulnerabilities. One critical vulnerability that demands attention is CVE-2024-20359, which can impact multiple systems, including Cisco Adaptive Security Appliance (ASA) and Cisco Firepower Threat Defense (FTD) software.
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How DEX tools eliminate IT friction feat. Daren Goeson

Sep 10, 2024 By Ivanti In Ivanti
www. ivanti.com/experience Daren Goeson, SVP Product Management (SUEM), Ivanti) shares insights from Ivanti’s 2024 Digital Employee Experience Report, including the surprising fact that 69% of executives say that DEX is a high or critical priority. But less than half of IT teams have made significant progress. Goeson shares the reasons for this gap, including time constraints, reactive IT operations, employee burnout, and the lack of effective tools to truly understand and measure the digital experience. He also discusses the challenges of complex and costly integrations with existing systems.
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Harnessing Neurons for MDM: Empowering ALS Patients with Technology

Sep 9, 2024 By Ivanti In Ivanti
Richard from the Motor Neuron Disease Association presents on the use of neurons for MDM to aid those living with ALS. He highlights the challenges faced by MND patients, the role of technology in communication, and the potential of AI and assistive tech. The MDM system's benefits and need for optimization are discussed. Future developments like brain-computer interfaces and tech support expansion are touched upon. The session ends with action items including developing a specialized MDM suite for nonprofits and promoting MDM in nonprofits.
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nexthink

Nexthink the Clear #1 Vendor in DEX. Whichever Way You Look at It.

Sep 9, 2024 By Andrew Robertson In Nexthink
This headline is maybe a little surprising, even for Nexthinkers. We’re known for being conservative and letting our work do the talking. Nexthink first created the DEX category, then rolled out the world’s most capable and holistic DEX platform, and then delivered year on year as the most successful DEX vendor in the market. Something to do with our Swiss heritage perhaps – an emphasis on diligence and execution, rather than on singing our own praises.
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InvGate

CVE-2024-21410: Ensuring Secure Firmware Updates in Industrial Devices

Sep 9, 2024 By Ignacio Graglia In InvGate
Security vulnerabilities are a serious issue for any organization. Even a single unpatched flaw can lead to disastrous consequences, including data breaches and loss of system integrity. CVE-2024-21410 is one such vulnerability that presents a significant risk. Found in a popular application used by many organizations, this flaw can leave systems exposed to attacks if not addressed promptly.
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InvGate

Microsoft Recall AI: Feature Release Update and Cybersecurity Concerns

Sep 9, 2024 By Ignacio Graglia In InvGate
Microsoft Recall AI is generating buzz, but not all of it is positive. When the feature was first introduced, the tech community was filled with excitement. However, concerns about privacy and data security quickly surfaced. While artificial intelligence (AI) promises convenience, it often comes at a cost—and in this case, that cost could be your privacy. As we look toward a future where AI powers more of our digital experiences, opinions are divided.
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nexthink

We Believe that Nexthink is the #1 Vendor in DEX. Whichever Way You Look at It.

Sep 9, 2024 By Andrew Robertson In Nexthink
This headline is maybe a little surprising, even for Nexthinkers. We’re known for being conservative and letting our work do the talking. At Nexthink, we first created the DEX category, then rolled out the world’s most capable and holistic DEX platform, and then delivered year on year as the most successful DEX vendor in the market. Something to do with our Swiss heritage perhaps – an emphasis on diligence and execution, rather than on singing our own praises.
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motadata

Achieving Faster Mean Time to Resolution MTTR with AIOps

Sep 9, 2024 By Arpit Sharma In Motadata
In today’s fast-paced digital world, customer satisfaction is the top priority of every other business. To ensure that customer stays satisfied with your service and application at all times, businesses must work on reducing their downtime and guarantee quick resolutions. Excessive downtime can be expensive for any business and its brand reputation. Hence, adapting practices that eliminate issues responsible for downtime is crucial for maintaining seamless IT operations.
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InvGate

What is a Node in Networking? Functions and Types

Sep 6, 2024 By Ignacio Graglia In InvGate
In the world of networking, the word "node" is fundamental, yet it can often be misunderstood. Whether you’re setting up a simple home network or managing a complex enterprise IT infrastructure, understanding what a node is, its role, and how it functions is essential. Nodes are the building blocks of any network, allowing devices to communicate, share resources, and operate efficiently. As networks evolve, so does the concept of a node.
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