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The latest News and Information on IT Service Management, Service Desk and related technologies.

A complete guide to IT asset inventory | Infraon

Jul 7, 2023 By Infraon In Infraon
Do you need help to maintain an accurate inventory of your IT assets? Look no further! Our latest blog introduces you to Infraon, the game-changing IT asset inventory management solution. Infraon is a powerful, user-friendly SaaS platform streamlining IT asset inventory management. Say goodbye to tedious manual processes and spreadsheet dependencies. With Infraon, you can effortlessly track and manage your IT assets throughout their lifecycle.
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Mastering AWS Elastic Load Balancing with the Essential Metrics for Monitoring

Jul 7, 2023 By Infraon In Infraon
Load balancing is a crucial component of any web application that ensures even capacity utilization and fault tolerance. However, managing a load balancer can be challenging, especially if it's a managed service like ELB. In this video, we go over the key metrics to monitor, including request count, latency, surge queue length, target connection error count, and more. If you're looking to optimize your application's load balancer performance and keep it running smoothly, this video is a must-watch.
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Infraon

Chatbots vs. Conversational AI: What's the Difference?

Jul 6, 2023 By Pon Vijaya Raghvan In Infraon
Chatbots are computer programs designed to simulate human conversations through textual or auditory means. They are typically rule-based and follow predefined scripts to respond to user inputs. While chatbots excel at providing basic information and handling simple inquiries, they often lack true conversational abilities and struggle to understand complex user intents. Examples of companies utilizing chatbots include customer support bots on websites and messaging platforms.
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Infraon

How Asset Management Software Helps to Work Remotely?

Jul 6, 2023 By Soumya Nandhakumar In Infraon
Unlocking the full potential of your organization’s IT assets requires a comprehensive understanding and efficient management of hardware and software resources. With the ever-growing complexity of modern technology ecosystems, having a robust IT asset management system in place is crucial for success. From tracking inventory and optimizing software usage to ensuring compliance and cost-effectiveness, the power of asset management software is undeniable.
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InvGate

Governance, Risk, And Compliance (GRC): A Deep Dive Into The Framework

Jul 6, 2023 By Sophie Danby In InvGate
Governance, Risk, and Compliance or GRC are the measures we put in place to protect our organization and its people. As its name implies, it goes beyond just Risk Management. GRC builds a broader framework by incorporating governance and compliance requirements to keep organizations globally protected. Done well, it ensures we have the proper guardrails in place, meet our expected responsibilities, and protect the business from internal and external threats.
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ivanti

A Truce in the Device Management "Turf Wars"

Jul 6, 2023 By Rob DeStefano In Ivanti

“Why can’t you just use the MDM we’ve been using in corporate IT?” Sounds familiar? If you’ve been in operations IT for the last decade or more, you’ve likely heard this question from your corporate colleagues at least once. It may be a bit ironic that mobile device management may have been part of your operational tech stack for twice as many years as it’s been in the corporate conversation.

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servicenow

New Service Graph Connector brings open-source data to the workspace

Jul 6, 2023 By Alessandro Buzzatti In ServiceNow

Since ServiceNow launched the Service Graph Connector for OpenTelemetry in the Innovation Lab in April 2023, we’ve seen customers use it in pre-production environments. Today, I’m excited to announce that the Service Graph Connector for OpenTelemetry is generally available for production. Service Graph Connectors allow customers to load large volumes of data quickly and easily into their configuration management database (CMDB).

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servicenow

ServiceNow recognized as a Leader in low-code innovation

Jul 6, 2023 By Jithin Bhasker In ServiceNow

I’m excited to announce that ServiceNow has been named a Leader in The Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2023. We believe this validates our leadership in low-code innovation. According to the report, “ServiceNow continues to build on its IT credibility with focused, useful low-code innovations to address the technical and governance challenges of scaled, decentralized development and widespread automation.

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Big Cybersecurity News Ep. 17

Jul 6, 2023 By Ivanti In Ivanti
Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.
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Generative AI for InfoSec and Hackers- What Security Teams Need to Know

Jul 6, 2023 By Ivanti In Ivanti
ChatGPT, DALL-E, and other generative AI tools’ ability to process plain-language prompts to create new content is almost cliché by now. What could generative AI craft for your security team? And – perhaps more importantly – what has it already made for hackers today… and what could it create tomorrow? With special guest JR Robinson, head of technology at generative AI platform Writer.
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