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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

ITIL & Risk Management: How Do They Relate?

ITIL and Risk Management are closely related. They're both focused on helping organizations run their IT departments efficiently and, most importantly, safely. But here's the thing. The relationship between the two hasn’t always been clearly defined. That is, until the latest version of ITIL launched in 2019. A new version of ITIL is always exciting in the IT Service Management (ITSM) world, and incorporating knowledge on dedicated Risk Management practices was a very welcomed inclusion.

Users rate ServiceNow ITSM tool as a game changer

I’m thrilled to announce that the G2 global community of software users has ranked the ServiceNow IT Service Management (ITSM) tool the Leader in six areas: We believe this distinction validates ServiceNow’s leadership in IT Service Management, which was also named a nine-time Leader in the Gartner® Magic Quadrant™ for IT Service Management Platforms. Out of more than 360 individual G2 reviews, IT Service Management earned 4.4 out of 5 stars.

New Apple Zero-Days: Patch CVE 2023-32434 and CVE 2023-32435

Apple released a series of patches today to address zero-day vulnerabilities CVE-2023-32434 and CVE-2023-32435. As Patch Management’s best practices indicate, the company advised updating the following products: iOS, iPadOS, macOS, watchOS, and Safari browser. Keep reading to understand the extent of the exploits and discover how to easily spot outdated devices on your network using InvGate Insight.

Asset Management ROI Complete Guide | Infraon

Unlock business success with Asset Management! Discover the power of Asset Management ROI and its impact on your bottom line. Measure value, reduce expenses, and make informed decisions to maximize returns. Watch the video to learn more! In this video, we dive into the world of Asset Management, a crucial component of corporate operations. Learn how Asset Management ROI quantifies the value gained from your investments in equipment, real estate, and inventory. Find out how it helps you assess efficiency, make informed decisions, and identify areas for improvement.

Venkateshan Veerappan relies on ManageEngine MSP for managing their multi-client environment

Venkateshan Veerappan, Tooling Leader and Senior IT Consultant, talks about how the MSP suite of ManageEngine helped their organization with their client audit requirements and also effortlessly adapt to remote management during the pandemic. Venkateshan shares his story of partnering with ManageEngine MSP products to meet all the needs that they have as a service provider.

Analytics Plus webinar: How to drive successful IT infrastructure capacity planning and optimization

With the widespread implementation of cloud infrastructure and the subsequent proliferation of resources across various hybrid platforms, IT teams often struggle to draw effective capacity plans and optimize infrastructure costs. A tailored strategic plan that manages and rightsizes IT infrastructure is the need of the hour. This way, organizations can enjoy increased visibility and scalability across varied deployments, as well as establish sustained cost savings.

IT Asset Tagging: How to Tag Software and Hardware Assets

When managing assets across your organization, IT asset tagging acts as a starting block. It ensures that everything is properly identified and easily tracked to avoid inaccurate inventory records, unregistered losses, or misusage. The practice provides a systematic approach to label and identify software and hardware assets to easily track relevant information throughout the asset’s whole lifecycle.