Operations | Monitoring | ITSM | DevOps | Cloud

A service desk dashboard is your de facto control center for everything related to Service Management. It should be clear, detailed, versatile, and offer a single-glance way to get the necessary information. Otherwise, you risk mismanaging your IT assets and operations because you missed valuable data points. You need your ITSM dashboard to: See how you can fully customize your ITSM dashboard on InvGate Service Desk and start measuring your service desk KPIs quickly!

The presenter delves into advanced concepts, emphasizing the importance of time series in campaigns using bot hierarchies. They highlight the collection and branching of surveys based on user feedback, and the use of generative AI. The exploration and configuration of survey results, including filtering and splitting based on attributes, are demonstrated. The creation of custom dashboards with device data is introduced. The talk also touches on sustainability and green IT initiatives.

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere. Exceptional employee experiences Any device. Any location. Ensure proactive, efficient service so employees can work how they want.

In this video, our product experts unveil some exciting features and enhancements that can make your ServiceDesk Plus experience even better. From tapping Zia's predictive intelligence to power up your service desk to learning how to monitor and manage software usage across your network, watch this video to learn what's in store for you.