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The latest News and Information on IT Service Management, Service Desk and related technologies.

How to implement Enterprise Service Management (ESM) at your organization

Jun 12, 2023 By Ivanti In Ivanti
ESM applications are growing in prominence. So, what’s the best way to implement it at your organization? In this video, Ivanti’s Phil Bowermaster and Mark Temple from University of Glasgow dive into the easiest way to start and expand that ITSM environment to manage non-service workflows.
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Infraon

Atlassian vs. ServiceNow vs. Infraon - Choosing the Perfect IT Service Management Solution

Jun 9, 2023 By Ganesh N Kumar In Infraon
Choosing the perfect ITSM solution is crucial for organizations as it directly impacts their operational efficiency, customer satisfaction, compliance adherence, and continuous improvement efforts. Organizations can optimize their IT operations, enhance service quality, and stay competitive in a digital world by selecting a solution that aligns with the organization’s specific needs and goals.
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iOPEX

Unlocking the Potential of AI: ServiceNow's Blueprint for the Future of Work

Jun 9, 2023 By Nagarajan Chakravarthy In iOPEX

Artificial Intelligence (AI) is revolutionizing the business landscape, offering immense potential to transform organizations into exponential enterprises. ServiceNow, recognized as the "engine of the enterprise," envisions a future of work where AI-powered solutions automate processes, enhance decision-making, and extract valuable insights from data.

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10 Best Fixed Asset Management Software in 2023 - Infraon

Jun 9, 2023 By Infraon In Infraon
Discover the best-fixed asset management software options in 2023 to streamline your asset tracking and management. Managing fixed assets can be overwhelming without the right tools, but with these software solutions, you can automate tasks and simplify the process. In this video, we explore the top-tier asset management software like IBM Maximo, EZ Office Inventory, Infraon Assets & so on.
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InvGate

Agent vs. Agentless ITAM: What Are Their Differences - And Why You Need Both?

Jun 9, 2023 By Melisa Wrobel In InvGate
One of the most frequent questions when searching for IT Asset Management (ITAM) software is whether it's agent-based or agentless. The debate between these two is somewhat complex and has its intricacies, but we managed to compile everything you need to know in this article.
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How to Build a Service Catalog in 5 Easy Steps

Jun 9, 2023 By InvGate In InvGate
Building a service catalog is an absolute must to improve your company's IT self-service — and you can do it in just five simple steps! An ITIL service catalog benefits the business, consumers, and IT organizations alike, since it: In this video, InvGate Product Specialist Matt Beran walks you through creating a service catalog on InvGate Service Desk and highlights its differences from a service portfolio.
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manageengine

Top tips: Use technology to build more trust with customers

Jun 8, 2023 By General In ManageEngine

Warren buffet once famously said, “It takes 20 years to build a reputation and five minutes to ruin it.” The same goes for your organization and the trust customers place in it. According to Adobe’s 2022 Trust Report, 44% of global consumers will spend $500 or more each year on the brands they trust most. This particular report speaks volumes on how imperative customer trust is to business.

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Infraon

IT Cost Optimization: Importance and Best practices

Jun 8, 2023 By Prashanth In Infraon
Managing IT costs has become the top priority for many organizations in the modern, fast-paced, and fiercely competitive world. The dependence of organizations on IT infrastructure has increased, making it more challenging than ever to control IT costs. IT cost optimization is critical for businesses to remain competitive and agile in today’s rapidly evolving business landscape.
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InvGate

The Fundamentals of ITIL Service Design

Jun 8, 2023 By Sophie Danby In InvGate
ITIL service design is defined as the second stage in the ITIL v3 service lifecycle. This stage creates a blueprint for effective and efficient IT services and ensures they are fit for purpose and use. It comes right after the service strategy that previously sets out the objectives and guidelines that underpin the whole process.
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