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The latest News and Information on IT Service Management, Service Desk and related technologies.

Zendesk vs Atlassian vs Infraon in 2023

Businesses rely on robust software solutions to enhance efficiency and streamline operations in the dynamic world of customer support and project management. Choosing the right software solution becomes paramount as businesses seek to optimize their customer support and project management efforts. Two prominent players in this arena are Zendesk and Atlassian. These companies offer comprehensive suites of tools tailored to different aspects of customer service and project management.

ServiceNow joins the prestigious Fortune 500 list

On behalf of ServiceNow Chairman and CEO Bill McDermott, and our executive leadership team, I’m honored to share that ServiceNow has been named to the prestigious Fortune 500® list for the first time in company history, joining an elite group of the largest companies in the United States. Since placement on this list is based on fiscal year revenues, ServiceNow’s inaugural appearance is evidence of our continued growth trajectory.

ITIL Service Strategy Definition, Processes, and Implementation

The ITIL Service strategy is the first stage in the service lifecycle. It paves the way for the following four. This stage contains the guidelines for organizations to set out a solid strategy for their IT services, position them in the appropriate place in the service portfolio, and ensure they add value from a financial and experience perspective. This article will define service strategy, its purpose, and examine in detail the five processes that comprise it.

AssetTiger Pricing Plan & Cost Guide

ITAM (IT Asset Management) software is designed to help organizations efficiently manage and track their IT assets throughout their lifecycle. It provides a centralized platform to monitor and control an organization’s entire inventory of hardware and software assets. Here are some typical features of ITAM software.

IT Asset Management Challenges: Solutions and Strategies

Asset IT management involves the management of an organization's IT assets, including hardware, software, and infrastructure. Effective IT asset management can help businesses streamline their operations and optimize their IT investments. However, managing IT assets can present a range of challenges that must be addressed to ensure efficient and effective asset management.

How to Conduct an Effective Asset Inventory Audit

As businesses grow and acquire new assets, keeping track of these assets becomes increasingly challenging. An asset inventory audit is a process of identifying and documenting all the assets owned by a business. Conducting an effective asset inventory audit can help businesses understand what assets they have, their condition, and their value. This information can be used to optimize asset utilization, identify opportunities to reduce costs, and ensure compliance with regulations.

IT service management tool (ITSM Tools 2023) - Onfraon

Are you looking for an efficient and cost-effective IT service management tool? HaloITSM might be the solution you need. This video breaks down HaloITSM's pricing plans and costs, highlighting its advantages and disadvantages. We also compare it to Infraon ITSM to help you make an informed decision. Discover how HaloITSM can help manage your IT services and assets efficiently and learn about its customizable features and user-friendly interface. Dive into the pricing details, including the scalable pricing model and additional features.

Boosting nurse retention through digital transformation in healthcare

There’s a major disconnect between the promise of digital transformation in clinical care settings and the reality of hospital systems and clinics today. Nurse retention depends on bridging this gap. Many of us remember the first wave of digital transformation in healthcare, where paper and triplicate forms gave way to electronic charting. Although electronic medical records (EMR) systems are remarkable and essential, they don’t provide a complete digital solution for care providers.

22 best Software Asset Management Tools in 2024: SAM Tools and Solutions

“Do you know 83% of employees spend half an hour daily to retrieve information about software assets?“ As an IT-focused business leader, it is essential to keep track of your software so that you know exactly what you have, where it is running, and what you require. From managing finances to engaging with clients, technology is crucial to running your business. But how often do you audit the software assets that support your business operations?