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The latest News and Information on IT Service Management, Service Desk and related technologies.

The Fundamentals of ITIL Service Design

ITIL service design is defined as the second stage in the ITIL v3 service lifecycle. This stage creates a blueprint for effective and efficient IT services and ensures they are fit for purpose and use. It comes right after the service strategy that previously sets out the objectives and guidelines that underpin the whole process.

The Next Evolution of Patch Management: Security Insights Podcast Ep. 13

Welcome to Security Insights: where best-practice cybersecurity meets the real-world risks, workplaces, and roadblocks you face every day. Join Chris Goettl, head of Endpoint Security Product Management, and Ashley Stryker, your cybersecurity "rubber duck", as they review the security strategies and tactics that truly matter to the information security teams protecting organizations, agencies, and businesses like yours.

Creating a Better Digital Workplace: Digital Employee Experience Strategies for 2023 - Infraon

Are you struggling to keep up with the changing digital landscape of today's business world? Look no further than Digital Employee Experience (DEX)! In this video, we'll explore the benefits of DEX, including increased productivity, engagement, flexibility, innovation, and compliance.

Looking for Free IT Asset Management Software? You Should Read This First

If you’ve decided it’s time for your organization to start thoroughly managing its IT assets, it’s likely that you’re looking at free IT Asset Management (ITAM) software with good eyes. The cost of a paid tool can be a drawback, either because you don’t have the budget for it or you’re hesitant about its effectiveness. However, cheap can be expensive, and ITAM tools are no exception.

The Importance of Asset Tracking for Small Businesses

In today's rapidly changing technological world, it's more important than ever for small businesses to track their assets effectively. Asset tracking is the process of monitoring and managing the physical assets of a business, such as equipment, machinery, and tools. With proper asset tracking, small businesses can optimize their operations, reduce costs, and increase efficiency.

What is IT Asset Management, and why does it matter? (ITAM) Infraon

Welcome to our 4-part video series on ITAM. We will cover everything you need about ITAM in this series. In this part, we discuss IT Asset Management and why it matters. Learn how ITAM can streamline operations, protect valuable data, and drive business success, from optimizing license usage to reducing unused assets, preparing for audits, and generating precise budgets with ITAM. Safeguard your organization by effectively managing end-of-life assets and ensuring compliance.

10 Benefits of Using Asset Infinity for Preventive Maintenance Management

‍Maintaining the health and performance of assets is essential for enterprises across industries in the fast-paced business climate of today. Assets are the foundation of operations, so proactive maintenance management has elevated to the top of the priority list. This is where the state-of-the-art asset management tool Asset Infinity excels. Asset Infinity offers several advantages that transform preventative maintenance procedures thanks to its extensive features and user-friendly design.