Contact centers (or call centers) are crucial touchpoints for customer interactions across various channels, including phone, email, SMS, live chat, and more. As businesses strive to deliver exceptional customer experiences (particularly in high-volume consumer-facing industries such as financial services, telecom, travel, insurance, healthcare, online retail, etc.), it’s imperative to optimize contact center performance. How imperative?

We have seen in the Series 1 of How To Improve the Performance of SaaS Applications using Nexthink on how Nexthink Application Experience could be leveraged to proactively monitor Page load times of Web Applications to improve user experience and application performance for increased business value. Let us see in part 2 of this series how Nexthink could be leveraged to monitor Application Transactions.

Companies using Zoom and Microsoft Teams as their real-time employee collaboration solution have access from their vendor(s) to the call and session data telemetry gathered by their solutions via a vendor-supplied API. But is this enough for effective management of collaboration tool performance in the enterprise digital workplace?

We have seen in the Series 1 of How To Improve the Performance of SaaS Applications using Nexthink on how Nexthink Application Experience could be leveraged to proactively monitor Page load times of Web Applications to improve user experience and application performance for increased business value.

In today's business landscape, the role of the helpdesk is more important than ever. Whether you're dealing with customer inquiries, technical support requests, or other types of issues, having an efficient and effective helpdesk ticketing system is essential to providing timely and high-quality support. However, simply having a ticketing system in place is not enough; it is equally important to track and analyze key metrics to ensure that your helpdesk is performing optimally.

Budgeting and cost management play a critical role in ensuring the smooth operation and long-term sustainability of facility maintenance. Efficient allocation of resources, accurate forecasting, and effective cost control are essential for organizations to optimize their facility maintenance budgets and achieve a higher return on investment (ROI). In this blog, we will explore the best practices that facility managers can employ to effectively budget and manage costs in facility maintenance.