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The latest News and Information on IT Service Management, Service Desk and related technologies.

Nexthink Stops MS Outage From Hurting a Leading Consumer Goods Company

While individual blue screen errors are frustrating, the recent global system crashes caused by a CrowdStrike update incompatible with Microsoft Windows have wreaked havoc across entire industries since early Friday morning. Companies ranging from the airlines, media, and banking industries have been facing significant disruptions, with thousands of customer-facing devices experiencing blue screens and causing widespread travel delays and chaos.

Secure by Design Principles Are More Important Than Ever

The concept of Secure by Design, which means designing software with security built in before it leaves the drawing board, is fundamentally changing how software is developed. Software has often been designed with what’s known as “bolt-on security,” added after products are developed. But that means security is not inherent within the solution. Where there's a conjunction between the core product and a bolt-on, that’s an inflection point for an attack.

Introducing Ivanti's 3 New Secure UEM Solution Packages

Ivanti has launched three new secure UEM solution packages designed to enhance device management, IT efficiency and security. These cloud-based packages let you discover, manage, secure and heal all your devices. Engineered to be ideal for organizations managing a thousand or more users or devices, these solutions bridge the gap between IT operations and security teams and are secure by design. Ivanti's three new Secure UEM solution packages – Secure UEM Professional, Secure UEM Professional Plus and Secure UEM Premium – offer unique features that aim to minimize security risks, boost IT and user productivity and cut operational costs.

Bridging the Security Confidence Gap: A Guide for IT Leaders

July Risk Comms Report - Sterling Parker IT executives and security leaders often face a misalignment in investments, leading to a security confidence gap. To bridge this gap, CEOs and CISOs must collaborate and communicate effectively, fostering a strong security culture. Organizations should adopt a proactive security posture, regularly reassessing their guardrails. CISOs play a crucial role in conveying risk management concepts to the board and demonstrating the security strategy for organizational support.

Application Experience - Next Level Application Management

It is summer in the northern hemisphere and Nexthink has turned up the heat on all things Application Experience. This summer we have released a series of significant enhancements to Application Experience, making it the go-to choice of every IT team that wants to proactively manage and optimize their employees' experience using any application.

5 Things to Look For in Inventory Management Software

IT Inventory Management software, also known as Inventory Management systems or simply inventory software, consists of tools that enable you to track, manage, and monitor all hardware and software assets within your organization throughout their lifecycle. In this video, learn how to manage IT inventory, what an asset inventory should include, and the must-have features of IT inventory management software.

How to Improve Operational Efficiency with COX Enterprises

At Cox Enterprises, employee experience has a direct connection to productivity. Technology errors, hiccups, and poor performance aren’t just frustrating, they can cause employees to disengage from their top priority work, slowing down crucial business projects. These problems impact employee satisfaction, retention, and turnover, creating reputational and financial risks that can hinder long-term success.

Accelerating Strategic DEX Leadership

Continuously building upon the industry-leading Nexthink DEX Score and Experience Central, we are pleased to announce an extensive set of new, high-value features to amplify Senior IT Leader’s ability to manage all aspects of their employees' digital experience proactively and strategically. Building upon the capabilities described in Strategic DEX Management earlier this summer, the following capabilities have been added.

Harnessing the Power of Automation: Essential Strategies for ITSM Success

In the ITSM world, automation is no longer just a luxury—it’s essential. Automation empowers organizations to enhance operational efficiency, reduce expenses, and boost service reliability. That said, achieving true, sustainable results with automation can be challenging and often comes at a significant cost. Successful delivery of automation requires a clear vision and the strategic adaptation to align with evolving goals and incorporate agility.