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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

4 ways to enhance healthcare efficiency

Many hospitals and health systems are dealing with tight budgets, workforce challenges, and security issues. These and other challenges are getting increasingly complex and adding strain to an already-taxed healthcare ecosystem. How do you decide whether to invest in patients or care teams—or deliver optimal care or achieve your financial goals? In this complicated environment, it can be difficult to avoid getting distracted by minutiae, bureaucracy, and manual efforts.

A CIOs Perspective on ITSM

In this video, Bob Grazioli, Ivanti’s Chief Information Officer, explains how Ivanti's ITSM environment has been expanded to include lines of business workflows and security. You’ll also learn how ITSM can accumulate vulnerabilities in tickets during the build process, allowing for insights into the severity of the tickets and for secure deployments into the operating environment.

How to Use Service Tickets to Improve Your Digital Employee Experience

What can you expect when you shift ITSM to the rest of your organization? Watch Bob Grazioli, Ivanti's Chief Information Officer, break it down in this video. Explore how the move from on-prem to the cloud has driven improvements in the employee experience and IT efficiency at Ivanti.

Why IT Asset Discovery Is the Foundation of a Risk-Based Vulnerability Management Program

With over 236,000 total vulnerabilities currently known – and an average 61 new vulnerabilities added every day to the NVD – it’s impossible to remediate every single CVE or threat vector that appears. So, how do everyday organizations handle the continuously growing threats to their organization’s end users, customers and data – especially across an increasingly hybrid and remote Everywhere Workplace?

Three Reasons Endpoint Security Can't Stop With Just Patching

With remote work now commonplace, having a good cyber hygiene program is crucial for organizations who want to survive in today’s threat landscape. This includes promoting a culture of individual cybersecurity awareness and deploying the right security tools, which are both critical to the program’s success. Some of these tools include endpoint patching, endpoint detection and response (EDR) solutions and antivirus software.

ITSM's Role in Building a Connected Enterprise: The Perspective of a CIO

With 73% of IT and security professionals reporting an increased workload since hybrid and remote work started, ITSM is a game changer for your organization. By automating workloads and increasing visibility, you’re able to build up the resiliency of your IT operations and proactively resolve problems. But getting started can be hard. That’s why Bob Grazioli, Ivanti’s Chief Information Officer, sat down to share his perspective gathered over more than 25 years in the field.

The ABC of Risk Management Automation

Every IT asset in your organization has the power to pose a risk to your organization. Outdated or unauthorized software can be a backdoor for a cyber attack, and expired licenses can make you lose a lot of money, just to name a few. Luckily, these can be mitigated with Risk Management automation. As you know, automating stuff can help you avoid human error, reduce your team’s workload, and be more strategic in terms of budget.