Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Microsoft Teams' IDOR Lets Attackers Inject Malware Into Your Organization - Here's How to Prevent it

Cybersecurity researchers have recently informed that a vulnerability in the latest version of Microsoft Teams allows attackers to inject malware into any organization's network. Though the company has yet to release a patch, there's a change in the configuration you can do to prevent this in the meantime. The exploit was communicated by Max Corbridge and Tom Ellson from the JUMPSEC's Red Team on June 21. They promptly notified Microsoft about this security breach but didn't receive a satisfactory reply.

Building better software security with a BSIMM app

In a rapidly changing world, security is more important than ever. With good security, customers can trust organizations to take their digital infrastructure to the next level. But how do you implement top security measures across a large, complex company? At ServiceNow, we use our own products to protect ourselves and our customers—and to extend the functionality of the Now Platform.

Expand your ITSM: Key learnings for building connected enterprise workflows

After several years of increasing tech stack complexity, the pendulum is finally swinging back towards simplifying the IT landscape - and the best place to start is with the low-hanging fruit. A natural consideration for IT teams is extending ITSM to support the broader organization. But consolidating tools and connecting enterprise workflows doesn't come without its challenges.

How to Manage an IT Asset Inventory? Outlining an ITAM Strategy

Your IT inventory is not a once-and-done thing. Assembling it is only the first part. But once you have all your organization's asset information centralized, what's next? It's all about adding details, monitoring the assets' behavior, and using the information InvGate Insight provides you with in your favor. With an IT asset inventory in place, you can do things like: Linking assets to users so you know who owns them. Tracking your investments. Automating notifications and alerts. Mapping your assets' relationships.

AIOps and DEX: The Future of IT Operations - Infraon

AIOps stands for Artificial Intelligence for IT Operations. It is a new approach to IT operations that uses AI and machine learning to automate tasks, identify and resolve issues, and improve system performance. DEX stands for Digital Employee Experience. It is the way that employees interact with their IT systems and tools. DEX is crucial because it can impact employee productivity, satisfaction, and engagement. If you're looking for ways to improve your IT operations, AIOps and DEX are two of the most promising technologies on the market.

Predicting the Future of Digital Employee Experience: What to expect

Digital Employee Experience (DEX) is not just a trend, it’s an eventuality. Unsurprisingly, employees have embraced the convenience and flexibility of digital tools to navigate their work lives. Why? Well, it’s exactly what they have done to simplify their personal lives. Of course, the pandemic played a role as it pushed us into a virtual realm where we became Zoom superheroes, Slack aficionados, and Microsoft Teams maestros.

8 Ways Asset Infinity's Helpdesk Ticketing System Can Improve Customer Support

‍In the fast-paced business world of today, it is essential for businesses to offer speedy and effective customer care to keep their customers happy and loyal. A strong helpdesk ticketing system is one of the vital tools that may improve customer assistance. The helpdesk ticketing system from Asset Infinity provides a complete solution to expedite customer support procedures, enabling firms to provide quick fixes and first-rate service.

Protecting manufacturing production in turbulent times

Production is the heartbeat of the manufacturing enterprise. When it slows or stops, manufacturers can fail to meet key customer demands, lose near-horizon revenue, and risk their future order book. Industry research shows this is very real, with production downtime exceeding a total cost of $300,000 per hour, according to Information Technology Intelligence Consulting.

How IT Device Discovery Can Identify Your Network's Assets and Vulnerabilities

The security of your organization’s network is paramount to its success. With the ever-changing landscape of cyber threats, it's important to take the necessary steps to ensure that your network is secure and compliant with industry regulations. Ensuring compliance requires you to know what’s on your network. But how can that be done when only 48% of leaders and security professionals say they run their asset discovery program at least once per week?

Tech Confessions - Ancient Artifacts

What was the ANCIENT SECRET hidden within one company’s IT estate? In this Tech Confession, hear how an entire payroll system was at the mercy of one admin’s “voodoo” techniques to provide payment via seriously antiquated hardware and software. What were the risks? Keeping the system cranking was a ticklish proposition: Accidentally running an OS update once put the productivity of the whole organization at risk. That was just one of the hazards of running a key process on a hidden device that was invisible to the network.