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The latest News and Information on IT Service Management, Service Desk and related technologies.

4 ways CIOs can overcome critical operational challenges

Chief information officers (CIOs) are well aware of mounting pressure to do more with less. They operate against a competitive backdrop rocked by tough economic headwinds, rising technology costs, and a competitive talent market. Fortunately, IT leaders are an enterprising group. They constantly look for innovative ways to overcome operational challenges, drive their business forward, and create value for customers and employees alike.

Better Experiences. Better Outcomes. Proactively improve your DEX

A great digital employee experience (DEX) can positively impact productivity, talent acquisition and retention, security and operational agility. What if you could effectively measure and proactively optimize the experience that employees get through the devices, operating systems and applications they rely on in their Everywhere Workplace? IT and security operations teams are increasingly tasked with delivering improved DEX. However, many struggle to effectively quantify and optimize it. How do you measure the employee experience in your organization?

Unleashing the Potential of Asset Tracking Software in 2023 - Infraon

Welcome to our captivating video where we unravel the immense power of asset tracking software and how it can revolutionize the way your organization manages its valuable assets. From physical equipment to IT assets and inventory, this software provides a centralized system that brings efficiency, precision, and control to your asset management practices.

What is AI Helpdesk?

In today’s digital era, businesses constantly seek innovative ways to provide exceptional customer support. One solution that has gained significant traction is AI Helpdesk software. AI Helpdesk revolutionizes customer service and enhances agent productivity by harnessing the power of artificial intelligence (AI) technologies, such as machine learning and natural language processing (NLP).

An Introduction to The Microsoft Operations Framework (MOF) 4.0

The Microsoft Operations Framework or MOF is a framework that can complement your IT Service Management (ITSM) offerings. It was specifically built to support Microsoft products. Hence, when used efficiently, it improves service quality within your Microsoft environment. Because the MOF has this clearly defined scope within the ITSM landscape, it works really well when combined with other frameworks, such as ITIL or COBIT.

Minimize Threat Exposure with RBVM & Patch Management

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Detect & Remediate Device Performance Issues to Improve IT Efficiency & Employee Productivity

March 2, 2023. Phishing attacks were by far the most reported type of global cybercrimes in 2021 -- nearly four times as often as the next most reported attack, and well over six times the rate of personal data breach reports. And yet, Ivanti's latest cybersecurity research found that only 43% of surveyed security professionals reported a phishing attack on their organization in the last 24 months.

ITAM Software Comparison: Top 5 IT Asset Management Tool Alternatives

If you stopped by this article, you're most likely searching for an IT Asset Management (ITAM) solution. And since we know that the research process might be a bit overwhelming, we put together this ITAM software comparison to give you an overview of the best alternatives in the market. Overall, an ITAM tool should provide an easy and comprehensive way to manage your organization's IT assets during their lifecycle, including mainly hardware, software, and cloud-based assets.

How to Build a CMDB And Map Your Entire IT Infrastructure

A Configuration Management Database (CMDB) is a database that stores all the information related to your company's IT infrastructure. This includes hardware, software, applications, contracts, users, and the relationships between them. It can also capture information such as configurations or baselines, making it easier for agents to track changes in that environment.