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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

What is Unified Service Management (USM)?

Jul 13, 2023 By Sophie Danby In InvGate
Unified Service Management or USM is a method (as in a set of practices, procedures, and principles) to simplify and standardize service delivery across organizations. As the world of Service Management has its eye on Enterprise Service Management, this holistic approach stands to shine. So, if you’re looking for an all-round system designed to boost your whole organization’s service operations, you’re in the right place.
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InvGate

Android Device Management: How to Manage Android Devices

Jul 13, 2023 By Melisa Wrobel In InvGate
Phones and tablets are a big part of our everyday functions. So, it’s no surprise businesses have incorporated them to carry out their tasks. In the realm of IT Asset Management (ITAM), Android Device Management emerges to make sure these types of assets are correctly managed and protected across businesses. This includes different activities that go from enforcing security policies to deploying applications and ensuring data protection.
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blameless

Share highly customizable Blameless Retrospectives as ServiceNow Problems

Jul 13, 2023 By Nicolas Philip In Blameless
For many organizations, ServiceNow is a crucial platform to run and scale your organization across all departments. Many organizations’ engineering teams have been relying on ServiceNow Incident and Problem Management. Despite that, many have been experiencing a growing volume of incidents hindering their ability to scale not only their incident response but also their retrospective operations, potentially compromising their data governance and compliance requirements.
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Infraon

What is a Fixed Assets Management System?

Jul 12, 2023 By Pon Vijaya Raghvan In Infraon
A Fixed Assets Management System is a comprehensive software solution or framework designed to assist businesses in effectively tracking, managing, and optimizing their fixed assets. Fixed assets are long-term resources that a company owns and uses to support its operations or generate income. These assets typically have a significant value and are expected to provide long-term benefits to the organization.
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almaden ai

Latest Collective IQ Release brings Alma Analysis

Jul 12, 2023 By Almaden AI In Almaden AI
Almaden Inc’s flagship product, Collective IQ® for Digital Experience Management, recently underwent a transformative update. Providing extensive data collection and analysis, aided by the incorporation of generative AI, Collective IQ® introduces a new level of simplicity to the task of ensuring company employee productivity and job satisfaction. Greatly enhanced detailed data drill-downs take the guesswork out of decision-making and speed troubleshooting.
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solarwinds

Micro-Outages Uncovered: Exploring the Real Cost of Downtime for Your Business

Jul 12, 2023 By Sean Sebring In SolarWinds
Unplanned downtime is an eventuality every business tries to avoid but will face. In today’s digitally interconnected world, outages can be particularly damaging, especially if the business is unprepared. Not only can outages cause employee frustration and anger customers, leading to numerous intangible costs like lower satisfaction hurting a company’s reputation, but the loss of employee productivity caused by unplanned downtime can significantly affect the bottom line.
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InvGate

InvGate Enters a New Era: Our First Institutional Funding Round

Jul 12, 2023 By Ariel Gesto In InvGate
Fourteen years after it all started – and with several previous phases or "eras" on our backs – we're entering what is probably (up to now, at least) the most promising stage of InvGate. After much thought and deliberation, I'm proud to announce that we have found the right partner to help us take InvGate to the next level.
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servicenow

ServiceNow is a Visionary in the Gartner Magic Quadrant for Application Performance Monitoring and Observability

Jul 12, 2023 By Ben Sigelman In ServiceNow

I’m thrilled to announce that ServiceNow has been recognized as a Visionary in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring (APM) and Observability. We believe this validates our strong vision and unique ability to help customers bring unified telemetry into their existing ServiceNow® Event Management and Service Operations solutions, reduce mean time to resolution (MTTR), and accelerate innovation.

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Datadog Service Catalog Demo

Jul 12, 2023 By Datadog In Datadog
See what it’s like to have a central hub for all service knowledge alongside real-time observability data, including ownership, reliability, performance, and security, all in one place. With Service Catalog, you can not only better evaluate your system’s production readiness and adherence to industry best practices at scale with Scorecards, but also better understand the interrelationships between different microservices, or capture the cascading dependencies, between services and teams.
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Infraon

The Best AI Chatbots in 2023

Jul 11, 2023 By Arun Prasath R In Infraon
In today’s rapidly evolving technological landscape, artificial intelligence (AI) has become a driving force behind transformative advancements. One area where AI has made significant strides is in the realm of chatbots. These intelligent virtual agents are revolutionizing the way businesses interact with their customers, providing seamless and personalized conversational experiences across various messaging channels.
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