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The latest News and Information on IT Service Management, Service Desk and related technologies.

Office manager : Manage your stock and office supplies without Excel

The office manager is a fast-growing profession that is mainly found in small and medium-sized enterprises (SMEs). This versatile person is responsible for ensuring the smooth running of the company by performing a wide variety of tasks: accounting, human resources, administration, management of office supplies, etc.

Supercharging ITSM Collaboration with Mattermost and ServiceNow

Mattermost’s core mission is to provide secure collaboration for technical teams. To do so, we concentrate on providing a collaboration layer that powers key technical and operational workflows for our customers. A prime example of this focus is the new ServiceNow integration for Mattermost, which weaves together key ServiceNow ITSM features such as Incident, Change and Problem management with Mattermost’s rich collaboration features.

Minimizing Business Losses in Food and Restaurant Chains Using Asset Management

Every business aims to optimize its profit ratio. If we talk about the food and restaurant businesses, overall profit margins are not high. Therefore, restaurant businesses must utilize assets smartly, and efficiently. Most importantly, assets must be monitored continuously. If these activities are neglected, then business loss can occur. Hence it is important to design a loss-preventing strategy that needs to be applied.

Steps to Optimize Asset Management in Quick Chain Services and Restaurants

Running a business is a herculean task as you have to keep an eye on all the aspects of the business. When you are into quick service resultant (QSR) it is important that all your assets and equipment are in good condition. However, lots of business owners ignore asset management activity as a result they face asset breakdown frequently asset performance is not up to the mark. The asset is not found when required.

How citizen developers cook up innovation

Ever heard of a ServiceNow-powered kegerator? When you have a highly intuitive and powerful platform, it’s hard not to get creative with it. ServiceNow technology empowers noncoders (citizen developers) and coders alike to build new applications that solve real problems—and create real fun. With a global software developer shortage, it’s key for companies to find ways for their employees to build workflows without having prior coding knowledge.

Challenges and Trends of Asset Management in Energy Sector

As the renewable energy market continues to grow, companies need to invest in the long-term health of their green assets to keep them operational, generating new, cleaner energy. According to the allied market research, the global energy asset management market size was valued at $4.3 billion in 2021 and is projected to reach $12.4 billion by 2031, growing at a CAGR of 11.3% from 2022 to 2031.

Service Desk Best Practices You Should Know in 2023

Service desks are the backbone of any successful enterprise. They are responsible for ensuring that any customer requests or issues are addressed promptly and effectively. In this article, we’ll look at some service desk best practices you should be aware of in 2023. From automating processes to improving communication to investing in the right technology, we’ll discuss the key principles of effective service desks and how you can leverage them for maximum efficiency.

A Beginner's Guide to IT Operations Management Tools

Operations management is fundamental to a successful enterprise. A company can only produce products and deliver services to meet customer needs and enhance customer satisfaction with effective operations. An operations management lifecycle includes tools and technology, basic principles, best practices, and all the elements of an operations strategy. An operations manager must be able to plan, organize, control, and manage the activities of the operations team.

Project Management Software For Consultants: Best Options To Streamline Workflows

The best project management software for consultants can play a pivotal role in streamlining service delivery and enabling professionals to get more done in less time. Whether you are a consulting firm or a one-man band, the right project management software can successfully drive operational efficiency and send your productivity soaring to new heights. ‍ Straight off the bat, here are some use cases of project management software for consultants: ‍ ‍