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The latest News and Information on IT Service Management, Service Desk and related technologies.

What is incident management? Maximize uptime and minimize disruptions with ServiceDesk Plus

Incident management is the process of restoring IT services to normalcy as quickly as possible. You can check out our comprehensive guide on incident management to learn more about how you can implement incident management best practices in your organization..

9 Go-To SysAdmin Password Generators

System Administrators use various tools to get the job done. Among that tech stack, SysAdmin password generators are an absolute must. However, there are a lot of options to choose from, and making the right choice can often be a daunting task. Similar as we did a while ago with enterprise password managers, let’s review the favorites, and break their pros and cons down into digestible information.

As-a-Service Software Powers Modern Digital User Experiences

Mary Johnston Turner is Research Vice President, Future of Digital Infrastructure, at IDC. Cloud-delivered software, often referred to as SaaS (software-as-a-service) or simply as-a-service software allows customers to quickly test, buy and deploy modern business applications while simultaneously improving digital business agility.

Patch Management KPI Metrics

Around 57% of data breaches are attributed to poor patch management. This stat clearly attributes to the need for patch management to keep the organization safe by mitigating security vulnerabilities. Without the right patch management software, it becomes difficult for organizations to identify critical updates. Only implementing a patch management process is not enough for any organization to win the game.

Educational institutions: To patch or not to patch?

The second decade of the 21st century witnessed an unprecedented paradigm shift in the educational sphere. With the onset of the pandemic, conventional ideas of an educational institution gave way to a far modernized and on-the-go approach. Joining class and listening to teachers’ lectures on Zoom or through Microsoft Teams is now the new norm.

Boosting efficiency with global business services

Executives have a difficult task ahead of them: innovating against a backdrop of global uncertainty. To minimize the possibility of disruption, they’re seeking business strategies that enable them to cut costs while pursuing ambitious projects at scale. This might seem like more of a paradox than a balancing act. However, some executives are meeting their goals with global business services (GBS).