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The latest News and Information on IT Service Management, Service Desk and related technologies.

Building Cyber Resilient Ecosystems

At SolarWinds, we focus on helping our customers accelerate their business transformation through solutions designed to be simple, powerful, and secure. Over the past couple of years, we’ve made significant investments in our security and software build process with the goal of leading the industry in cyber resiliency. Recently, I spoke at the VentureBeat Intelligent Security Summit on the topic of Becoming Secure by Design with CrowdStrike Vice President of Intelligence Adam Meyers.

A Guide to Stack Overflow's Path to the Cloud

Like many companies, Stack Overflow is trying to get out of the business of running our architecture in our own data centers; instead, we want to offload some of the more mundane parts of system administration to a cloud service offering like Azure. I’m going to cut to the chase for the purpose of this article and concede we’ve already decided on Azure for the majority of our infrastructure and, most importantly to me, our databases.

Can an Application Exist Today Without a Database?

As a data professional, I often think about all the things around me generating data and consider where this data is ultimately being used. Have you ever taken a minute to consider exactly how much data is being generated at any point in time? I love collecting data and looking at ways it can be used and living in a “smart” home with appliances logging and reporting usage patterns certainly provides a lot of opportunities.

How to simplify the steps in the life cycle management of assets?

The life cycle of an asset starts from the day it is purchased to the day of its disposal. During this whole process, there are a lot of changes in the state, condition of asset and user history, depreciation being incurred and multiple other things. It is very important to keep a track of all of this so that an organization is well aware of the asset that they procure.

IT Asset Manager Job Description: Duties, Skills, and Daily Activities

IT asset managers’ job descriptions tend to be very complicated and diverse. In general terms, the role is in charge of managing an organization’s hardware and software assets, so it’s crucial to have a trustworthy professional, especially for organizations that conduct most of their operations on digital systems. In this sense, an IT asset manager has to also be capable of handling a team of professionals dedicated to the task to achieve the business goals with its assets.

Top Reasons Customers Are Moving to SolarWinds Hybrid Cloud Observability

I’m frequently asked about why customers select SolarWinds® Hybrid Cloud Observability. Given the wide variety of options available, I thought it would be helpful to put together a compilation of what customers have told us as their top reasons for making the switch.

How detection engineering keeps ServiceNow safe

“Security defense is exciting, because you’re always trying to stay ahead of the bad guys,” says Tracy T., senior staff detection engineer at ServiceNow. Who are these bad guys? They could be malware or hackers who try to threaten the security of employee data or the company network—or anything in between. Detection engineering plays a major role in keeping a company safe, especially amid changing tool capabilities and detection methods.

S2E5: Dig into the latest features of ServiceDesk Plus Cloud - Masterclass 2022

In this episode, we'll get hands-on with the brand-new features and capabilities of ServiceDesk Plus Cloud released in the last six months. We'll learn how timers in requests and changes, sandbox, announcement banners, and other advancements can refine IT service delivery. Follow us on social.

S2E5: Explore the latest features of ServiceDesk Plus - Masterclass 2022

In this episode, we'll take a peek into the new capabilities and enhancements of ServiceDesk Plus featured in the last six months. We'll learn how request timer actions, bundling custom actions, seeking clarification for approvals, custom triggers and custom functions for problems, and other advancements can refine IT service delivery. Follow us on social.

ITIL vs. DevOps: Are You Using These Frameworks Right?

Both DevOps and ITIL are two popular frameworks in the IT space and get a lot of attention. However, while both are frameworks, DevOps is more of a collaboration method and shift in thinking vs. ITIL, which is a set of detailed guidelines for IT service management. You can be fairly flexible when it comes to your DevOps implementation in your organization, ITIL is more rigid, with very prescriptive guidance necessary for it to earn the label of ITIL.