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The latest News and Information on IT Service Management, Service Desk and related technologies.

How to Transform IT Service Management with Generative AI

Dec 20, 2023 By Ivanti In Ivanti
It’s no secret that AI and automation can help IT teams reduce workloads and accelerate service delivery — in fact, Ivanti research shows that 92% of IT workers find automation necessary to be efficient at their job. However, when it comes to the use of generative AI, IT professionals are not convinced: 56% believe that it will benefit employers more than employees. Some of this scepticism comes from lack of clarity around gen AI plans and applications in the organization.
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Enhancing Business Efficiency through Automation #shorts

Dec 19, 2023 By Ivanti In Ivanti
To fulfill its mission “to be Australia’s leading transactions, regulatory and disputes law firm – committed to outstanding citizenship," the law firm of Gilbert + Tobin is continuously striving to improve digital service delivery by leveraging best-in-class service management technologies. That commitment has led it into a long-term partnership with Ivanti.
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Security Webinar: A Practical Guide to Deploying Zero Trust Network Access

Dec 18, 2023 By Ivanti In Ivanti
Ivanti's technical marketing team shares their expertise in mobile security and cloud solutions. They present the Ivanti Zero Trust Solution, emphasizing its granular access, user-friendly experience, and simple deployment. The solution eradicates the inside-outside distinction, eliminates fragmented policy islands, and minimizes the attack surface. It features granular policy management, automatic access updates, and comprehensive analytics.
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solarwinds

Going Beyond Fixes: DBAs Become Business Leaders

Dec 15, 2023 By Blythe Morrow In SolarWinds
Picture this: you step into your dream DBA job, and everything's running like a well-oiled machine. Your monitoring tools show you any hiccups before they become full-blown issues. you've got room to team up with your business counterparts on interesting projects important to the business and place your team in front of leadership. You’re focused on automation and cloud migration and learning Microsoft Fabric so the business can access the data they need directly. Sounds awesome, right?
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S2E5: Ask Me Anything" (AMA) session with ServiceDesk Plus Cloud product experts - Masterclass 2023

Dec 15, 2023 By ManageEngine In ManageEngine
In this episode, we will discuss the latest features and enhancements released in ServiceDesk Plus Cloud followed by the AMA session with Sriram K S, global head of customer success, and Srinath Venkatachalam, global head of product support.
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startingpoint

Team Performance Management: Measuring High-Performance Teams

Dec 14, 2023 By StartingPoint In StartingPoint

Team performance management is an essential part of leading a workforce and ensuring desired outcomes are achieved. As employees on average spend 54% of their time working in teams, it’s important to measure their performance as a collective. However, many organizations are struggling to effectively manage and measure team performance, leading to inefficiencies and missed opportunities. ‍ ‍

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