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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Secure Remote Access Software: Everything You Need to Know

Remote desktop software, also known as remote access applications or remote access software, allows you to remotely access and work on any computer from a remote location. Remote access applications are very useful in many situations, such as executing codes, troubleshooting computer problems, and managing your office network remotely from home. Basically, it requires software to be installed on the computer you want to connect to (commonly called the host).

Innovation, Agility, Engagement: Three Keys for Success in Europe in 2023

2023 looks set to be challenging for businesses right across Europe. What can IT functions do to help their organizations survive and thrive? 2022 was a hard year for many organizations, with staff shortages, cost inflation, supply chain issues, and more. If anything, 2023 looks set to be even tougher here in Europe, with GDP growth forecast to fall from 3.3% across the EU in 2022, to around 0.3% for 2023. made more complex this time by historically high levels of employment.

15 Best (Free) Windows Utilities for SysAdmins

Running an organization's IT infrastructure is not easy, but having free windows utilities can make all the difference. Whether you provide tech support to a school, run the server of a startup, or manage a complex IT infrastructure, the work of a SysAdmin can be highly challenging. We're talking about unforeseen issues that require immediate attention, balancing the needs of different people, and being responsible for the upkeep of multiple computers.

Total experience: Today's top business multiplier

The pressures that converged upon businesses during the pandemic forced the rapid evolution of both the customer experience (CX) and employee experience (EX). In that make-it-or-go-under environment, many of those that survived came out ahead in terms of CX and EX. Now we face the next hurdle: strong macroeconomic headwinds. Inflation and the threat of a recession are forcing businesses to prove their resilience once again.

Make your ITSM more efficient with PagerDuty and ServiceNow

Putting PagerDuty between your monitoring systems, CI/CD systems—really, anything emitting events about your digital environment— and your ServiceNow CMDB opens the door for better event management and correlation, incident response automation, advanced analytics and more, helping you service distributed and central teams together for faster turnaround and better customer experience.