The latest News and Information on IT Service Management, Service Desk and related technologies.
An IT service desk is a functional unit that holistically maintains the IT service delivery–from “break-fix” to problem and change management to service level management.
It's that time of the year again, folks. Everyone's gazing at the crystal ball, hoping to get a fairly accurate preview of things to look out for in 2023. The ITOps world could definitely use one, as it seems to be trapped in a self-fulfilling prophecy of innovation. There's so much happening that it's gradually becoming tougher to separate buzzwords from proven technology trends.
It’s no secret that we’re experiencing a talent shortage in the tech industry. At the same time, the automation of many jobs is near. It’s easy to assume these two realities mitigate each other, but the situation is much more complex. Although automation may replace millions of low-skill jobs, it will create millions of jobs that require skilled tech workers, according to a report by consulting company BCG.
The pandemic shifted us all online, whether we wanted to or not. It forced the public sector to adapt more than most industries, requiring citizens to interact digitally with governments to receive the health and financial support available to them. Digital technology promises to elevate government customer experience (CX) by scaling services, cutting wait times, and reducing costs.