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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Google Drive vs. Google Cloud Storage: What's the Difference?

Google Drive and Google Cloud Storage are both cloud storage solutions, though they differ in purpose. Google created them to provide individuals or businesses with the exact capabilities and features to encourage collaboration and allow users to access their files from anywhere. Want to know which one is more suitable for your business? Keep reading to discover their differences and similarities!
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5 technology trends that ITOps managers and leaders should watch out for in 2023

It's that time of the year again, folks. Everyone's gazing at the crystal ball, hoping to get a fairly accurate preview of things to look out for in 2023. The ITOps world could definitely use one, as it seems to be trapped in a self-fulfilling prophecy of innovation. There's so much happening that it's gradually becoming tougher to separate buzzwords from proven technology trends.

The hidden key to finding skilled tech workers

It’s no secret that we’re experiencing a talent shortage in the tech industry. At the same time, the automation of many jobs is near. It’s easy to assume these two realities mitigate each other, but the situation is much more complex. Although automation may replace millions of low-skill jobs, it will create millions of jobs that require skilled tech workers, according to a report by consulting company BCG.

"I can now sleep at night." How Corevist Achieved Single-Pane-of-Glass Observability

In October 2022, we released SolarWinds® Observability, our cloud-native SaaS observability solution. For companies like Corevist, the solution provided them with the ability to define customized monitoring specifically configured to the Corevist instances within each customer deployment. For them, this was a major game changer.

Australian Community Media optimizes network performance with ManageEngine NetFlow Analyzer

Australian Media Company (ACM) is an Australian media company responsible for over 160 regional publications. Hector Camejo, The organization's IT Administrator, talks about how ManageEngine NetFlow Analyzer provides holistic insight into their complex network environment.

What is IT Support? Definition, Scope, Benefits, and Tools

Are you wondering whether to include IT support in your business? Then this is the article you need. Especially for smaller organizations, when costs increase, it can be challenging to justify a dedicated team. But if you are not entirely convinced about outsourcing your IT department, and want to give in-house another thought, then keep reading. We're about to explore the fundamental concepts of effective IT support, its scope, benefits, and key outcomes.

How Australia can elevate government customer experience

The pandemic shifted us all online, whether we wanted to or not. It forced the public sector to adapt more than most industries, requiring citizens to interact digitally with governments to receive the health and financial support available to them. Digital technology promises to elevate government customer experience (CX) by scaling services, cutting wait times, and reducing costs.

Work Everywhere, Securely | Empowering Remote Work via secure mobile device management

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

What Is GraphQL? A Simplified Overview of Use and Benefits

The use of APIs is at the forefront of automation. There are many ways for developers and applications to make use of APIs, and GraphQL is one way to make the most of the data. As technologies continue to grow and evolve, especially with drivers like the DevOps methodology, it is important to keep on top of better and quicker ways to meet our business goals. This is one of the reasons I find GraphQL to be so exciting, and why everyone should understand it.