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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Free ITSM e-book: Service management strategies from 10 ITSM experts and leaders | Sophie Danby

This e-book presents a compilation of service management strategies for the next three years from 10 ITSM experts to help IT leaders stay up to date with industry standards. The e-book also highlights the need to align ITSM strategies with business needs to meet post-pandemic demand.

The Importance of Automating Workloads in the Cloud

The adoption of cloud computing has seen a constant rise. Research estimates that the cloud has the potential to add USD 1 trillion of Economic Value by 2030. With this increase in cloud adoption, the need to scale faster in a more complex cloud ecosystem seems like the fate of every organization. For IT teams, the challenge is not any different! In a world where our needs can be fulfilled virtually from the comfort of our couches, Gone are the days of long wait times and doing something manually.

Harnessing the Power of Nexthink and Qualtrics

Today, enterprise IT teams are being asked to manage thousands of devices, hundreds of applications, dozens of networks, multiple clouds, and so much more. It’s critical for IT to have clear visibility over end user digital experience. Questions such as: are my fellow employees actively using the applications they have been provisioned, and if so, are they satisfied with the experience, are vital pieces of information for driving overall business efficiency.

ServiceNow Integration - xMatters Integrations

Looking to extend the value of your existing applications? The xMatters and ServiceNow integration allows organizations to accelerate IT incident response, reduce downtime, and maximize service reliability. Learn some of the most popular ways you can utilize these two industry-leading platforms, including engaging resources and automated technical escalations!

Asset Management: Retail Solution

Assets may get damaged, lost, or need to be replaced when technology changes. Retail Inventory management takes care of assets and monitors them frequently. Organizations face a lot of problems in the procurement & deployment process. Asset Infinity offers a complete solution from procurement to deployment and post-deployment operations.

Edge Intelligence: Realtime Operational Awareness across Inventory, Health & Security Configs

As an integral piece of the Ivanti Neurons platform, Ivanti Neurons for Edge Intelligence gives IT the ability to gather real-time insights from all devices using Natural Language Processing. It provides operational awareness in seconds of inventory, health and security configurations across the edge leveraging a sensor-based architecture. ⏰ Real-time operational IT awareness 🏎️ Unparalleled Speed.

Streamline user lifecycle management with ADManager Plus' orchestration

Orchestration in an IT environment refers to the coordinated management of workflows, applications, and systems, with the primary goal to optimize business performance by streamlining processes. Using orchestration, IT administrators can automate, from a single console, a series of tasks to run at a defined time or interval. This includes automating IT tasks like provisioning of user accounts, as well as managing databases, incidents, applications, and cloud resources.

6 steps to better infrastructure visibility

Picture this: A critical business service is offline. Instead of panicking, you’re calm yet concerned. You retrieve data about the service in question and instantly see exactly which infrastructure components the service depends on, as well as their statuses. You quickly engage IT operators to address the issue and notify the line-of-business lead with an estimated time for its resolution. This scenario doesn’t have to be an impossible dream.

The Evolution of Applications and Current Trends To Know

IT industry veterans have seen significant changes in the way applications are not only developed but also used. This evolution has been driven by several factors, including the ever-growing need for mobility, vast ecosystems, and the increasing demand for faster and more efficient ways to get work done. Let's take a closer look at how apps have evolved over time.