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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Announcing the ServiceNow Service Graph Connector for LogicMonitor

We are pleased to announce another integration with one of our strategic partners, ServiceNow. Available today with the launch of ServiceNow’s Paris release, LogicMonitor supports the Service Graph Connector! LogicMonitor was selected by ServiceNow as a key player and one of the first monitoring platforms invited to this new, exclusive program.

How Government Agencies Defend Against Increasing Cyberthreats

Whether military, a civilian agency, or even a public education institution, organizations across the public sector have witnessed a substantial increase in cyberattacks. There were a number of hits on education around this time last year, and then on health-related agencies as the COVID-19 pandemic struck. So, how do government agencies ensure their security posture is up to the task of defending against increasingly opportunistic forces of evil?

Welcome to the Now Platform Paris Release!

The world is experiencing a seismic shift from the obsolete "business process evolution" to the new "workflow revolution." Companies across industries are facing once-in-a-generation challenges. They are trying to keep their businesses on track and get their people back to work. ServiceNow is committed to helping businesses capitalize on the opportunities of digital transformation to boost agility and resilience in this next normal work environment.

Common IT Operations Challenges and How To Solve Them

IT operations are at the front and center of any enterprise in today’s world. With newer technologies, tools, and processes emerging every year, there is a proportionate increase in operational complexity. Adding to this, given the global remote work wave that we’re currently riding on, it is no surprise that IT operations are always kept on their toes. In fact, IT operations managers are one of the most sought after members of today’s modern IT enterprise.

StartingPoint - Service Management Module - September 2020

StartingPoint is a service management and delivery platform for companies and teams. StartingPoint can be deployed within one hour, requires no coding, requires no IT resources, and allows your company to replace any helpdesk, file storage, project management, and team management software. StartingPoint is all of those items in one.

StartingPoint - Project Management Module - September 2020

StartingPoint is a fully-customizable service management and delivery platform for companies and teams. StartingPoint can be deployed within one hour, requires no coding, requires no IT resources, and allows your company to replace any helpdesk, file storage, project management, and team management software. StartingPoint is all of those items in one.

StartingPoint Team Performance Management September 2020

StartingPoint is a service management and delivery platform for companies and teams. StartingPoint can be deployed within one hour, requires no coding, requires no IT resources, and allows your company to replace any helpdesk, file storage, project management, and team management software. StartingPoint is all of those items in one.

StartingPoint - Administrative Panel - September 2020

StartingPoint is a service management and delivery platform for companies and teams. StartingPoint can be deployed within one hour, requires no coding, requires no IT resources, and allows your company to replace any helpdesk, file storage, project management, and team management software. StartingPoint is all of those items in one.