Operations | Monitoring | ITSM | DevOps | Cloud

“We are surrounded by data but starved for insights.” – Jay Baer The complexity of warehouse operations in the past few years has increased, with the high demand for better products and services. Managing warehouse processes requires real-time and comprehensive analytics that can provide measurable insights to help businesses make informed decisions. And more than ever, warehouses and distribution centers recognize that top-performing supply chain organizations are driven by data.

The late 1990s were a crazy time in the technology industry. Apple converted a blueberry into a computer, Google still had a “new search engine” smell, and while Y2K loomed over our heads Napster was showing everyone how bad Metallica’s music sounded. Meanwhile, in a garage in Tulsa, Oklahoma, brothers Donald and David Yonce launched a network monitoring software company and named it SolarWinds.

To run a business efficiently, it is particularly important to keep your customers happy. It does not matter how many customers you have, what matters is how good your service is! However, providing the best customer service can be a daunting task. Every customer wants their queries resolved at the earliest. However, it can be a huge problem, especially when there are customers in abundance. This is where a mobile helpdesk solution comes into play.

In today’s enterprise, technology is quickly extending beyond its birthplace in IT. Solutions that found traction with IT technologists are now helping connect everyone and everything at a company. At ServiceNow, it starts with our customers. Customers have been using ServiceNow® IT Workflows products in traditionally non-technology functions. Where these shifts became thematic, we listened and evolved our capabilities to serve those teams.

Monitoring business-critical applications is just as vital as deploying them since their performance directly impacts your ability to meet business goals. When it comes to the banking industry, ensuring superior application performance of applications is crucial to enabling smooth banking operations. But it’s also complex since banks deploy interconnected applications across on-premise and cloud.

I’m excited to announce that Ivanti is the recipient of not one, not two, but three “Best-Of” awards from Expert Insights for Spring 2022. Expert Insights’ Best-Of Awards are designed to recognize cloud technology providers across multiple software categories including cloud software, security, and storage.

When high temperatures, prolonged drought, and lightning strikes ignited a huge swath of Australia’s wilderness in late 2019 to mid-2020, Australians stepped up in droves to assist with the rescue and cleanup efforts. The New South Wales (NSW) Rural Fire Service (RFS), a government agency under the NSW State Public Sector, was inundated with inquiries and applications from people wanting to join the fight.

Data continues to be a major driver of business operations, and as a result, it’s becoming more common to see cross-functional teams working within IT. In 2022, for example, data-related projects enforcing data hygiene, data integrity, or data security continue to lead most functional leaders’ investments.

Management is also often about accountability. Well, let’s scratch that, it’s always about accountability. And when it comes to IT Service Management (ITSM), that accountability goes double, because we’re dealing with processes that cover your entire organizational structure. That’s when the RACI matrix comes in, an acronym that’s so fundamental that it’s covered by the ITIL Foundation Exam. Today, we’ll learn all about it, and why it can help with service design.