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The latest News and Information on IT Service Management, Service Desk and related technologies.

xMatters

ITSM vs ITIL: Differences and How They Align

Mar 12, 2025 By xMatters In xMatters
Understanding ITSM and ITIL is essential to strengthen your IT service management. Although they are closely related and often used interchangeably, ITSM and ITIL have distinct purposes and methodologies. To gain efficiency and competitive advantage in IT management, understanding their differences while exploring how they complement each other is a must.
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nexthink

Automation Solves a Reboot Nightmare for a Leading Technology Company

Mar 12, 2025 By Ella Drimer In Nexthink
In the growing DEX industry, we advocate for a predictive approach to digital workplace management. Build processes and systems around the goal of a seamless employee experience, and you’ll deal with fewer IT challenges as a result. However, even the most well-designed system cannot avoid the inescapable impact of technologies greatest foe: human error – as one of our customers, a global technology leader, recently discovered.
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The Top 10 Problems with Vulnerability Management | Security Insights, Ep. 48

Mar 6, 2025 By Ivanti In Ivanti
The Top 10 Problems with Vulnerability Management | Security Insights, Ep. 48 Vulnerability management is not for the faint of heart. The pitfalls are many, and odds are you probably have at least one of these issues. Ivanti's Chris Goettl and Robert Waters run down the list of what can get in the way of vulnerability management done well -- from attack surface visibility to data overload and resource constraints -- all with an eye on how those problems can be addressed. (Which we'll have more on next time. We promise.)
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nexthink

6 Reasons Why Digital Transformations Fail

Mar 6, 2025 By Megan Brake In Nexthink
According to McKinsey research, 70% of digital transformation projects fail to meet the stated goals. Depending on the reasons for launching a digital transformation project, this failure can lead to loss of productivity, security, profitability, or any other number of costly outcomes. In today’s competitive landscape, businesses cannot afford this failure – and yet it continues. Why?
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10 Service Desk Automation Ideas You Need to Apply ASAP

Mar 5, 2025 By InvGate In InvGate
Help desk activities involve so many manual tasks that the job can quickly become tedious — leading to human error and high turnover. Service desk automation helps you avoid all that and allows IT support teams to focus on more complex and critical tasks. Some of the benefits that well-implemented automation can bring you include: Explore ten InvGate Service Management automation ideas in this video and boost your support efficiency!
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