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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Demystifying CMMS Software: Your Comprehensive Guide

‍ CMMS, an acronym for Computerized Maintenance Management System software, is a pivotal tool used by organizations to streamline their maintenance operations. This innovative technology is more than just maintenance software; it represents a comprehensive solution designed to manage, analyze, and optimize the maintenance activities within an organization.

Why enterprises need MSPs equipped with advanced asset management expertise

In modern IT ecosystems, Managed Service Providers (MSPs) ensure the smooth operation of organizations’ technology infrastructure. Among their responsibilities, asset management is a key component. MSPs leverage advanced technology to automate tasks such as inventory tracking, software updates, and license management. This automation reduces manual workload and enables MSPs to allocate resources while dealing with asset management.

The Complete Guide to IT Procurement

Every successful IT strategy begins with IT procurement. You can't manage IT assets within an organization without purchasing them first, and this process involves a set of well-designed steps. The activities involved here are part of the broader framework of IT Financial Management (ITFM), and play a pivotal role in aligning financial decisions and planning across departments within an organization. Also, companies around the world are ready to keep increasing IT procurement.

Reducing Data Breach Incidents Recap

The conversation highlights four key takeaways, with a focus on risk-based prioritization and faster remediation. It emphasizes the limitations of traditional models like vendor severity CVSS and the need for better metrics to reduce data breach incidents. The importance of speed in resolving vulnerabilities is also discussed, along with the need to improve time to patch and automate resolution processes.

Monitoring as Code: Everything you Need to Know

Everywhere businesses are growing and adapting new technologies to stand out from their competitors. In fact, 91% of companies are working on a digital initiative as per a report by Gartner. It has also been concluded that 89% of all businesses either already have a digital-first business strategy in place or intend to implement one. With everything on the cloud and complex form, detecting issues can be quite challenging.

What is ServiceNow AIOps?

Could ServiceNow’s AIOps be the solution to anticipate incidents better, minimize events, and slash your resolution time? When deployed correctly, this popular AIOps tool offers many benefits to IT operations teams. We’ll explain everything you need to know to understand ServiceNow AIOps, its main product features, benefits, and common use cases. Discover how AIOps outperforms traditional IT operations tools in today’s dynamic IT environment.
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Revolutionizing the Digital Employee Experience: Almaden and Selbetti Join Forces in MSP Partnership

In the ever-evolving landscape of digital employee experience (DEX), staying ahead of the curve is not just a competitive advantage but a necessity. Almaden, a pioneer in DEX solutions, is thrilled to announce its exciting new Managed Service Provider (MSP) partnership with Selbetti, a leading player in the managed IT services industry. This strategic alliance is set to reshape the DEX landscape, enhancing the way businesses empower their workforce.