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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

SolarWinds Web Help Desk Migration: How to Move Your Data Smoothly

Jul 29, 2025 By Natalí Valle In InvGate
If you're currently using SolarWinds Web Help Desk (WHD), you may have started hearing rumors about a shift in their licensing model. According to a recent Reddit post from a user in the community, SolarWinds is ending perpetual licenses for WHD and will move exclusively to 3-year subscription licenses. While this hasn’t been officially confirmed through SolarWinds' website yet, it’s something that’s caught the attention of many users.
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Unifying Autoregressive and Diffusion-Based Language Models

Jul 29, 2025 By ServiceNow In ServiceNow
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. In this presentation, Pierre-André Noël will show that, if you squint hard enough, autoregressive language models are a special case of diffusion models. We make this idea more concrete by introducing hyperschedules, allowing different token positions to get different noise levels.
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ivanti

Your Windows 11 Migration Is Looming - but There's a Bot for That

Jul 28, 2025 By Dan Lahan In Ivanti
I recently spoke with a CIO who had committed a large amount of IT resources to manually migrating computers from Windows 10 to Windows 11. The process required months of planning, device assessments, compatibility testing and hands-on coordination to avoid disruptions to day-to-day business operations. While their dedication ensured their rollout was on track for the looming Windows 11 end-of-support date, it highlighted the strain such projects place on internal teams.
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Hector

Why Excel Falls Short for Inventory Management - And What to Use Instead

Jul 28, 2025 By Hector In Hector
Inventory management is a critical function for any organization. Many small businesses begin with Excel inventory management because it’s accessible and low-cost. While inventory management in Excel may work in the short term, it quickly becomes inefficient as your operations grow.
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InvGate

Top 10 Best Software License Management Software For 2025

Jul 25, 2025 By Ignacio Graglia In InvGate
Selecting the right Software License Management software (or Software License Management tool) can be tricky, but it’s a critical decision for any IT team. The right solution helps you stay compliant, cut unnecessary costs, and gain full control over your software usage — all key goals of effective Software License Management. To make the decision easier, we’ve compiled a list of 10 top Software License Management tools to help you find the best fit for your organization.
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WebMMU: Multimodal and Multilingual Evaluation of Agent Reasoning on Web

Jul 24, 2025 By ServiceNow In ServiceNow
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. Modern web agents can read, but few can see holistically. Despite rapid progress in multimodal LLMs, today's models falter when asked to visually ground UI elements, reason over DOM structures, or edit complex layouts across diverse languages and domains. WebMMU is our attempt to course-correct.
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Shareable Ticket Links #helpdesk #communication

Jul 24, 2025 By Alloy Software In Alloy Software
Save your time and sanity with shareable ticket links in Alloy Navigator! Just Shift-click a ticket number and instantly get a quick direct link with the ticket summary, ready to share. No more annoying back-and-forth or endless copy-pasting! It’s super effective, easy, and shows respect to your teammate. Shareable links work everywhere in Alloy Navigator — in change requests, purchase orders, assets... It’s one of our favorite features, and we hope it becomes one of yours too!
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ivanti

From legacy to security: Ivanti Connect Secure

Jul 24, 2025 By Mike Riemer In Ivanti
When I took on leading the Network Security Group (NSG) at Ivanti in October 2024, it was a bit like a homecoming for me. You see, I spent almost two decades overseeing the development of these products before moving on to other responsibilities at Ivanti. NSG is responsible for building and maintaining Ivanti Connect Secure, Policy Secure, and Neurons for ZTNA, among other solutions.
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