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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Understanding Network Topology: Types, Best Practices

When you Google ‘Topology,’ it’s defined as ‘the way something is arranged or interconnected’. A similar definition extends into the digital world, especially in a computer network. Network topology is the structure and arrangement of the network and its devices. The question is- why should you care about network topologies? The answer is that your whole work depends on the digital realm in this era, and you want everything to run smoothly.

Innovators Preview: Security Enhancements and Upcoming Events

The innovators preview introduces security enhancements and upcoming events. It highlights opportunities for innovators, including a UX research team session and challenges to share 2024 goals. The preview also announces events like the Avanti neurons innovator preview and the Ivanti Solutions Summit. It discusses Q1 enhancements, including Ivanti neurons for RBVM and ASOC, patch management, and neuros patch management. The preview covers topics related to Linux flavors, testing, security levels, Linux patch configuration, scoping feature, and custom application publishing.

Innovators Preview: Exploring New Features and Enhancements in UEM

The Innovators Preview event offers a comprehensive look at the latest developments in Unified Endpoint Management (UEM). The discussion ranges from product management and OS platforms to updates for Android and Apple devices. Key topics include 5G slicing, carrier support, app configurations, and account-driven device enrollment. The shift to declarative management and the transition from CentOS 7 to Oracle Linux 8 are also highlighted.

How to successfully implement an inventory management software?

For inventory management software to reach its full potential and meet the specific needs of your business, a well-designed and well-executed implementation is essential. This article will provide a step-by-step guide to the successful implementation of inventory management software while emphasizing the importance of customer onboarding.

Revolutionizing Customer Service with Generative AI - Infraon

Ready to revolutionize your customer service game? Join us as we explore the exciting world of Generative AI in our latest video. Discover how this cutting-edge tech is transforming customer interactions, providing personalized and efficient support experiences. We'll show you how Generative AI works hand-in-hand with human agents, streamlining tasks and ensuring prompt responses around the clock, no matter the time zone.

How to Conduct an IT Audit in 2024

Is your organization looking to up its IT audit game? Conducting it successfully will help you ensure that your IT systems and processes are secure, they comply with relevant regulations and standards, and are aligned with your overall goals and objectives. This practice lies at the core of your IT Asset Management (ITAM) strategy, guaranteeing a robust, safe, and well-managed IT environment across your operations.

Observability vs. Monitoring: Decoding Key Distinctions

In the evolving digital landscape, transformation has become a necessity for businesses in order to stand out and remain competitive. As per stats records, around 91% of businesses use digital technologies and platforms to run their business more successfully. With excessive dependency on digital technologies, there also comes the challenge of navigating through the complex web of dependencies and interactions.

Discover the Future of SaaS in IT Operations Management! Infraon

In our latest blog, we delve into the world of Software-as-a-Service (SaaS) IT Operations Management (ITOM) and its transformative impact on businesses. Learn how cloud-based platforms enhance communication, reduce downtime, and boost operational efficiency. Uncover the challenges faced in managing diverse technologies and ensuring security, and explore how next-gen technologies like AI, IoT, and DevOps are revolutionizing ITOM. Don't miss out on this opportunity to stay ahead in the dynamic landscape of IT operations!