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The latest News and Information on IT Service Management, Service Desk and related technologies.

Navigating Android's Scoped Storage with Velocity File Assistant

Android's scoped storage feature limits app access to file storage locations, creating difficulties for file management, particularly for MDM apps. Ivanti Velocity encounters problems with MDM clients on newer Android versions, and upgrades can impact file access. The Velocity File Assistant resolves these issues by relocating configuration files to accessible locations, checking specific directories, and copying files as needed. However, it requires file permissions to operate effectively.

Cloud Network Monitoring: Ensuring Visibility in a Distributed World

As businesses transition to the cloud, the need for strategic implementation of Cloud Network Monitoring has become essential. This is because IT managers and CIOs across organizations are looking for robust real-time monitoring, performance optimization, and security vigilance for their distributed network. If you’re also thinking of cloud networking monitoring and want to know more about it in detail, continue reading this article further.

Best Service Delivery Software for 2024

The best service delivery software enables professional service providers to stay ahead of the curve and enhance customer satisfaction. From streamlining operations to boosting efficiency, there is no shortage of ways in which service delivery tools can help drive customer satisfaction and retention. This article will explore how you can identify the best software solution for your business.

Create an account manually Neurons MDM Console #shorts

This guide walks you through the process of manually creating an account in the Ivanti Neurons for MDM Console. You'll learn how to add a single user, provide an email address and username, and add additional information for real person accounts or user groups. The guide also covers importing user records from an LDAPS server or a CSV file.#IvantiNeurons #MDMConsole #AccountCreation #UserRecordsImport #UserGroup.

How To Create A Software Implementation Project Plan For A Successful Rollout

Learning how to create a software implementation project plan is a worthy investment of your time. When software is effectively integrated with your existing workflows and processes, it enables your team to reap the full benefits of any given solution. A new joint survey by Mulesoft and Deloitte found that companies (with at least 1,000 employees) now use an average of 976 applications. Yes, 976 different solutions!

Top tips: 4 must-know IT budgeting tips revealed

Top tips is a weekly column where we highlight what’s trending in the tech world today and list out ways to explore these trends. This week, we’ll discuss some must-know tips to plan your IT budget. Budgets are an essential aspect of business that determine how different teams throughout an organization can enhance their functioning and the overall offerings of the business as a whole, however many businesses struggle with planning their budgets.

What are the fundamentals of an IT service desk?

An IT service desk is the backbone of enterprises that rely highly on technology. It is responsible for providing technical support and assistance to employees and customers who experience issues with their technology. This signifies an IT service desk’s integral role in enhancing an enterprise’s internal/external service delivery and user experience. However, enterprises can only enhance their service delivery and IT operations when they maximize their service desk.

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Digital Employee Experience: understand what it is and why it is important

In the continuous pulse of digital change, offering an agile and effective employee experience is no longer a goal - now it is the rule. After all, today's competitive marketplace is like a battlefield. It is needed something that catalyzes productivity, saves effort and, above all, satisfies those who make it all happen. This is where the Digital Employee Experience (DEX) comes in, a key that is not just technical, but as a force that amplifies performance, whether in the office or remotely. This is not a superficial concept, but a lever in the hands of leaders who want to transform.

14 Steps for a Solid Digital Transformation Strategy in 2024

Read any IT blog or article; chances are digital transformation is mentioned. But here's the thing - everyone talks about the need for it, but how do you get started? How do you make sure it actually delivers value to your business? The reality is that many projects fail due to scope creep, resistance to change, or unforeseen costs. In short, for your initiative to be effective, first you need to understand what the process encounters. And then you must have a solid plan to follow.