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The latest News and Information on IT Service Management, Service Desk and related technologies.

nexthink

Enhance Employee Engagement with Parametric Campaigns

Jan 9, 2024 By Lucas Videla In Nexthink

In today's digital workplace, IT-employee engagement is crucial for communicating timely information, fixing issues collaboratively, and understanding employees’ experience with technology. At Nexthink, we have met this evolving need with our investments in engagement campaigns. And now, we are pleased to introduce the newest innovation to connect IT and employees: parametric campaigns.

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InvGate

4 GRC Automation Ideas to Protect Your Organization

Jan 9, 2024 By Marina Lammertyn In InvGate
Keeping up with Governance, Risk, and Compliance (GRC) requirements within an organization can be challenging, as it involves a range of practices that go from meeting regulatory standards to addressing cybersecurity threats. In this context, incorporating GRC automation becomes essential to streamline overall protection and compliance.
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Creating Conditional Emails Using Forms: A Step-by-Step Guide

Jan 9, 2024 By Ivanti In Ivanti
This guide walks you through the process of creating conditional emails using forms. It starts with creating a new forms template and providing server credentials. The form builder is customized by adding fields like check boxes and a picture field. The scenario builder is then set up to send emails based on the form inputs. The form template upload is verified and the forklift checklist is run through, followed by form submission and email confirmation check.#ConditionalEmails #Forms #FormBuilder #ScenarioBuilder #EmailConfirmation.
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motadata

AIOps in Telecom Industry: Challenges, Benefits, and Use Cases

Jan 9, 2024 By Bhavyadeep Sinh Rathod In Motadata

The telecom industry is rapidly evolving, with network operations becoming increasingly complex. To navigate this complexity, telecom operators are turning to Artificial Intelligence for IT Operations (AIOps) solutions. AIOps combines artificial intelligence, machine learning, and big data analytics to optimize network performance, enhance customer experience, and drive business outcomes.

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InvGate

The Future of Compliance: 10 Trends to Look Out For in 2024

Jan 4, 2024 By Sophie Danby In InvGate
The future of Compliance Management will bring transformed practices and shifts towards new areas of focus. Looking ahead and incorporating them into your strategy will help you guarantee your organization meets its regulatory requirements and avoids harmful consequences. We already explored the upcoming ITAM trends , and now it’s time to zoom in a little further into regulation frameworks and security practices with these the top ten 2024 compliance trends.
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What is ITAM? The ABC of IT Asset Management

Jan 3, 2024 By InvGate In InvGate
IT Asset Management (ITAM) is the process of planning and managing the entire lifecycle of all IT assets. In other words, it's the framework that allows organizations to keep track of all their software and hardware from acquisition to disposal, ensuring that nothing falls through the cracks and that they don't waste money in the meantime. The primary goal of ITAM is to optimize the value of an organization's IT investments while minimizing the risks associated with their use.
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solarwinds

Applying the 7 Guiding Principles of ITIL 4 to the Service Desk

Jan 3, 2024 By Sean Sebring In SolarWinds
You may be familiar with the 7 guiding principles in the ITIL framework. You may not be as familiar with how you could apply the principles in your service desk configuration. Here are some common service desk scenarios demonstrating how to practice these guiding principles in your organization.
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