We have exciting new features in the Spiceworks Cloud Help Desk that save you time and make you more efficient working tickets for your users. Canned responses save you time writing the same responses over and over again. Custom ticket views help you filter tickets based on multiple-criteria
During a server outage, your IT team can feel pulled in two different directions: First, having to communicate with customers about the issue and second, fixing the actual problem. Since you want to keep your customers informed while working to resolve the issue, there’s a solution tailored to your team: A status page can help you communicate while keeping pages updated with specific, clearly-written automated messages.
Windows supports a code-signing feature called Authenticode, which allows a software publisher to digitally sign executable files (e.g. .exe, .msi, …) so that users can verify their autenticity. The digital signature of a file can be viewed in the file properties in Windows explorer on the “Digital Signature” tab.
Leonberg, 14-03-2018 – NiCE IT Management Solutions GmbH, a key-player in the Enterprise Application Monitoring market with more than 25 years of experience in complementing the major IT Management Platforms like Microsoft System Center Operations Manager (OM) and Micro Focus Operations Manager has announced the availability of the NiCE Active O365 Management Pack, enabling advanced synthetic, hybrid Microsoft Exchange Online monitoring.
We just shipped our March 2018 update and Mattermost users and admins alike have a lot to be excited about: Mattermost now offers enhanced compatibility with Amazon CloudFront, a content delivery network that helps accelerate load times for static assets, improving the user experience, E20 admins can now easily migrate users to SAML single sign-on via a CLI command, increasing security with access controls that ensure only authorized users can access critical data.
We’re just a few months away from mandatory compliance with GDPR. The European General Data Protection Regulation (GDPR) replaces the EU National Data Protection legislation and is due to take effect in May 2018. The GDPR is a new regulation to protect personal data of EU citizens. It affects all organizations (even outside of the EU) that process data of EU citizens. In our previous article “Preparing for the GDPR”, we shared some resources for learning more about the GDPR.
Retrace includes a lot of powerful error tracking and log management features designed for developers. This top 5 includes key features that every development team can benefit from. Get the same functionality on your workstation when testing Prefix on your workstation for free!
This is one of those things they don’t teach you in school. These days, it’s not only time-consuming to build everything from scratch, but also not wise. These days, it’s all about rapid prototyping, continuous integration and “moving fast and breaking things”. There’s no point in implementing a time and date Javascript library, as moment.js already does that job wonderfully.
This article strives to keep things as simple as possible using backwards-compatible freestyle jobs. The idea is to use the power and simplicity of Git rather than introduce complexity from - and coupling to - Jenkins. Get tips to refine the continuous delivery pipeline process with Git and Jenkins to make life easier.
We don’t need to tell you how important it is for vendors to communicate with their customers in ever engaging ways. We also don’t need to emphasize the criticality of understanding exactly what a potential customer is looking for when visiting your product website and presenting him with a range of choices from your services. But not every business can invest in a full-blown hundred (or so) member team to handle front-desk operations for their website.
