Operations | Monitoring | ITSM | DevOps | Cloud

How ServiceNow brings intelligence to every corner of the business

The business challenges organizations face today are enormous: increased efficiency, lower costs, supply chain resilience, revenue growth, talent retention, and digital fragmentation. A modern enterprise needs an adaptable operating model to support its business goals. This requires a range of data, analytical, and AI capabilities to reach the desired business outcomes—from simple to cutting edge.

Security in the cloud: Whose responsibility is it?

While the cloud is recognized as more secure than on-premises servers and infrastructures, it does come with the often talked about shared responsibility model. Cloud providers are responsible for security ‘of’ the cloud, while their clients are responsible for security ‘in’ the cloud. It’s ‘differently secure’, rather than the traditionally secure organizations have been used to when working with on-premises environments.

What's New in OpenTelemetry?

OpenTelemetry (OTEL) is an observability platform designed to generate and collect telemetry data across various observability pillars, and its popularity has grown as organizations look to take advantage of it. It’s the most active Cloud Native Computing Foundation project after Kubernetes, and it’s progressing at an immense pace on many fronts. The core project is expanding beyond the “three pillars” into new signals, such as continuous profiling.

How to Achieve High Website Availability

For many site managers, a website’s availability is crucial to your online presence. Whether you’re running an e-commerce store, a blog, or a corporate website, keeping it accessible to users around the clock is essential for success. You might have heard the term High Availability before (or HA); this is the holy grail for websites. It refers to your website’s ability to remain operational and accessible even when faced with disruptions or failures.

RapidSpike win European eCommerce Software of the Year

This blog was first seen as an article in Bdaily, if you missed it you can catch it below: RapidSpike, an industry leader in business-critical website monitoring, is delighted to announce its latest achievement: being named European eCommerce Software of the Year. This esteemed award celebrates RapidSpike’s unwavering commitment to excellence in a fiercely competitive digital ecosystem.

Saved Views

On the new item list page, for Advanced and Enterprise customers we are introducing the ability to store a collection of applied filters as a named Saved View, so that users can quickly switch between different configured views of their items. For users with a large number of projects, switching between the different views of the data they are interested in can be a time-consuming manual process.

Navigating the Cisco-Splunk Acquisition: A Lesson in Vendor Independence and Data Adaptability

In the ever-evolving landscape of technology and business, mergers and acquisitions have become a common occurrence. The latest buzz in the tech world revolves around the Cisco-Splunk acquisition, in which the former acquires the latter for a staggering $28 billion! This marks the fifth major acquisition in the AIOps and Observability space this year alone, following SumoLogic, OpsRamp, Moogsoft, and New Relic.

Implementing Backstage 1: Getting Started

Backstage is a platform for building developer portals. Originally developed internally at Spotify, it’s now open source and available through GitHub. Backstage allows DevOps teams to create a single-source, centralized web application for sharing and finding software (through the software catalog feature), as well as templates and documentation.

How to Install and Configure an OpenTelemetry Collector

In the last 12 months, there’s been significant progress in the OpenTelemetry project -- arriving in the form of contributions, stability, and adoption. Being such, it felt a good time to refresh this post, providing project newcomers a short guide to get up and running quickly. In this post, I'll step through.
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Using SAP automation to maximise ROI: A Managecore case study

Managecore is a managed service provider (MSP) offering solutions ranging from data center transformation and public cloud services to virtualization and IT managed services. The company wanted to ensure operational transparency for its clients. In doing so, Managecore planned to improve customer service by making it easier for clients to monitor their SAP environments and get real time alerts. Avantra, an automation platform for SAP and non SAP environments, stepped in with its AIOps platform to offer a multitenancy solution to Managecore. Besides automation, Avantra provided a real time SAP monitoring solution.