Operations | Monitoring | ITSM | DevOps | Cloud

ITIL and Risk Management are closely related. They're both focused on helping organizations run their IT departments efficiently and, most importantly, safely. But here's the thing. The relationship between the two hasn’t always been clearly defined. That is, until the latest version of ITIL launched in 2019. A new version of ITIL is always exciting in the IT Service Management (ITSM) world, and incorporating knowledge on dedicated Risk Management practices was a very welcomed inclusion.

Kentik customers can now map traffic and performance of Microsoft Azure infrastructure with visibility into Azure Firewalls, Express Routes, Load Balancers, VWANs, and more in Kentik Cloud.

Benefits of GitOps in IT monitoring The GitOps model has gained popularity as a software development approach. It enables IT teams to deliver higher-quality software faster and more efficiently. By streamlining and automating the development process, GitOps provides substantial productivity improvements while ensuring comprehensive observability for monitoring and control.

In this post I will introduce sysgrok, a research prototype in which we are investigating how large language models (LLMs), like OpenAI's GPT models, can be applied to problems in the domains of performance optimization, root cause analysis, and systems engineering. You can find it on GitHub.

Welcome again to another Decoding Logic App Dilemmas: Solutions for Seamless Integration! This time we selected a different problem but a very common scenario in Enterprise Integration: File transfer. But in this very particular case: How to copy.gdoc files from Google Drive into another place using Azure Logic App?

Grafana dashboards enable millions of users to visualize and analyze their data. And working behind the scenes of the widely used open source platform is React, a frontend JavaScript library for building user interfaces. In this post — which was inspired by my recent presentation at React Summit 2023 in Amsterdam — we’ll explore why we chose to use React for Grafana, and the benefits and challenges we’ve seen along the way.

In today’s digital landscape, organisations of all sizes have expanded their presence in the cloud. But with this expansion comes a significant increase in the attack surface, making security a top concern. In this blog, we will dive into the exciting world of cloud cyber security, and explore a stronger approach to securing your workloads with the help of Ubuntu.

Virtualization has become a cornerstone in modern IT infrastructures, allowing businesses to maximize their resources, streamline operations, and improve service delivery. A key player in this domain is VMware, a company that pioneered virtualization technology and continues to drive innovations in this field. One of their most useful offerings is the VMware Tools, an essential software suite for any VMware virtual machine (VM).

I’m thrilled to announce that the G2 global community of software users has ranked the ServiceNow IT Service Management (ITSM) tool the Leader in six areas: We believe this distinction validates ServiceNow’s leadership in IT Service Management, which was also named a nine-time Leader in the Gartner® Magic Quadrant™ for IT Service Management Platforms. Out of more than 360 individual G2 reviews, IT Service Management earned 4.4 out of 5 stars.

Smart notifications and nudges are table stakes tools for developers looking to streamline their work and stay focused on building improvements. These automatic alerts are key to a more efficient workflow, freeing us from the burden of repetitive, overwhelming, and time critical tasks — aka, toil.